IT Service Desk Technician
Company: Penske Truck Leasing
Location: Reading
Posted on: May 4, 2024
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Job Description:
About Penske: Most people know us for our big yellow trucks. But
we're so much more than that. At Penske we have a 50-plus year
history of leading the transportation and supply-chain industry,
delivering world-class and award-winning technology solutions and
the key to our success is our people. We are experiencing rapid
business growth and have added headcounts to IT teams across the
organization to keep up with this expansion. We are hiring
immediately for full-time, long-term roles. At Penske you will
ensure our technology solutions keep our company and our customers
moving forward. Position Summary: A Penske IT Service Desk
Technician provides technical support to Penske's PC users in both
corporate and field locations on a daily basis. This support may
consist of both hardware and software trouble shooting and
problem-solving resolution. The IT Service Desk Technician is to
research and follow-up on problems that may require additional
resources. Major Responsibilities: --- Provide first level
troubleshooting skills to resolve general internal Penske system
support issues with Penske's corporate office and field location
users via telephone and remote communication tools. --- Work on
special projects and laptop software configuration --- Log all
support calls into the call tracking system --- Work with
programming staff to communicate software issues --- Follow-up with
callers to ensure customer satisfaction --- Other projects and
tasks as assigned by supervisor Qualifications: --- At least 2
years of prior customer service experience (technical preferred)
required --- Prior Service Desk and Project Management experience
preferred --- Vocational/Technical or certification required ---
Bachelor's Degree preferred --- A+ Technical Certifications
preferred --- Excellent communication skills required --- In-depth
knowledge of Windows 10, Edge, Chrome, and Office 365 --- Knowledge
of and ability to troubleshoot Printers in a Windows environment
required --- Basic understanding of VDI and network connectivity
required --- Working knowledge of wireless technology and mobile
environment required --- Regular, predictable, full attendance is
an essential function of the job --- Willingness to travel as
necessary, work the required schedule, work at the specific
location required, complete Penske employment application, submit
to a background investigation (to include past employment,
education, and criminal history) and drug screening are required.
Physical Requirements: -The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. -The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. -While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. Job Category: Information Technology Job Family:
Information Technology Address: 100 Gundy Drive Primary Location:
US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID:
Keywords: Penske Truck Leasing, Reading , IT Service Desk Technician, Professions , Reading, Pennsylvania
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