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Representative, Collections

Company: Santander Holdings USA Inc
Location: Reading
Posted on: June 27, 2020

Job Description:

Representative, Collections-2001113DescriptionAs a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits.-- With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals.-- Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.The Representative, Collections provides administrative and/or operational support and services for the Collections department.ResponsibilitiesAssists in the assessments of unit exposures using clearly defined and routine protocol; identifies and communicates potential impactAssists in the development and maintenance of documentation, reports, process flow diagrams, presentations and training materialsAssists in the organization of material submissions and reportsAssists with administrative duties including processing, scanning, copying and other administration functionsConducts research and shares findings with Collections teamSupports other special projects and assignments as neededSupports the Collections department through the coordination of meetings, meeting minutes and the observation of potential opportunitiesQualificationsBachelor's Degree or equivalent work experience0-3 years of professional experience.Ability to adhere to policies, procedures, and instructions of managementAbility to change direction as project demand dictatesAbility to function as a team playerAbility to support multiple teams simultaneouslyAbility to work independently as well as part of a team to meet common objectivesBasic computer and data entry skillsStrong analytical and problem solving skillsStrong organizational and prioritizing skillsStrong verbal and written communication skills.Minimal physical effort such as sitting, standing and walkingActively seeks information to understand customer needsCommunicates clearly and preciselyListens carefully and asks questions to clarify understandingDefines issues accurately and identifies the critical componentsDemonstrates the organization's customer service standardsIs comfortable with change and can alter tasks with guidanceAsks questions to understand the impact of changes on one's own jobMaintains professional behavior at all times in representing the companyDoes all routine work accurately and on-time; is aware of own impact on othersUnderstands the central role the risk management function plays in the organization environmentLearns to identify and flag items non-compliant with regulationsWorks effectively in team settingsShows appreciation for others' help and lends a hand when needed to complete shared tasksAt Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.-- We actively encourage everyone to apply.Job:Customer ServicePrimary Location:Pennsylvania-Reading-450 Penn Street - 06346 - Santander PlazaOrganization:SBNA Operations (5000)Schedule:Full-timeJob Posting:Jun 22, 2020, 4:31:22 PM

Keywords: Santander Holdings USA Inc, Reading , Representative, Collections, Accounting, Auditing , Reading, Pennsylvania

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