Supervisor, Court Operations

Company: Maryland Courts
Location: Baltimore
Posted on: May 3, 2025

Job Description:

Press Control+M to start dragging objectBaltimore City Circuit Court 111 N. Calvert Street Baltimore, MD 21202$67,361FLSA StatusNon-ExemptYesAt WillNoPosition TypeThe Maryland Judiciary offers a generous benefit package including medical, dental, vision, life insurance, paid time off, paid holidays, tuition assistance, continuing education programs, employee assistance programs, and State Retirement and Pension plans.This position supervises and provides oversight for procurement and mailroom functions within the Baltimore City Circuit Court. Directs, coordinates, and evaluates the work of subordinate staff. Verifies invoices for payment. Coordinates vendor activities, special projects, and service calls for equipment. Assists with MDEC related projects.Essential Duties and Responsibilities:Plan, coordinate, supervise, and evaluate the work of subordinate support staff, including records assistants. Schedule, counsel, discipline, and evaluate subordinate staff. Train staff on court procedures and practices, automated systems, filing, and office equipment. Recommend modifications to procedures and systems to improve processing time, accuracy, and efficiency. Provide summary data to supervisors for inclusion in management reports. Follow procedures to resolve heightened customer concerns, unless requiring escalation to a higher-level supervisor or manager.Supervise the distribution of supplies and equipment from inventory to designated departments. Ensure staff sorts mail and packages received from the Post Office, delivering incoming mail to each department in three separate buildings and picks up outgoing mail. Sort outgoing mail by department. Post postage on outgoing mail using the electric mail machines. Ensure staff processes daily paperwork for meter reading reports from electric mail machine before the close of business.Procure supplies on state contracts. Ensure supplies are ordered and received in a timely matter so shortages in departments do not occur. Maintain an accurate inventory of supplies. Monitor overall level of purchases to stay within budgeting parameters.Procure forms and envelopes on state contracts. Execute procurement of envelopes, forms, and new forms by submitting designs to vendors, maintaining existing envelopes and forms on-site, especially critical forms such as Data Processing Computer Room forms for various departments. Computer forms require preparing paperwork and presenting it to the Fiscal Supervisor for final approval. Monitor overall level of purchases to stay within budgeting parameters.Verify invoices are correct with respect to amounts, quantities, and description of delivered services, supplies, and/or equipment. Approve original invoices and send invoices to the Fiscal Supervisor for final approval and payment. Assist Fiscal Supervisor in the monitoring of purchases to stay within the budget. Maintain copies for reference.Prepare and submit requisitions to the Fiscal Supervisor for final approval. Preparation includes conducting research to determine approximate purchase price, list of vendors, and effect on maintenance supplies. Ensure all equipment is fully covered by a service contract. Serve as the point person for equipment service and maintenance calls to vendors. Maintain existing telephone system equipment.Serve as primary contact for site visits. Primary designee for the execution of physical renovations and restoration to designed areas of the Clerk?s Office, including the coordination of vendors activities such as painting, flooring, cleaning, and electrical work. Supervise staff in the moving of equipment, furniture, and telephones. Ensure staff restores equipment, furniture, and telephones for the operation of the department.Maintain physical inventory of equipment purchased, including date purchased, vendor, cost of items, description, and location. Match barcode tags received from AOC with items to ensure tags are accurately placed on equipment. Conduct annual inventory of physical assets. Work with AOC inventory control during inventory audits. Locate misplaced fixed assets. Provide information regarding the life cycle of equipment. Primary contact for AOC inventory team.Minimum Qualifications:Education: High school diploma (or GED equivalent).Experience: Four (4) years of work experience in court operations in a trial or appellate court in the United States, or in the fields of criminal justice, parole, and probation, legal or financial services, to include two (2) years of the aforementioned court experience. The required experience must include one (1) year of lead, supervisory, or court specialist experience.Note:A bachelor's degree may be substituted for two (2) years of the required work experience.A Paralegal/associate degree or 60 college credits may be substituted for two (2) years of the required non- court work experience.A Paralegal Certificate may be substituted for one (1) year of non-court work experience.Knowledge, Skills, and Abilities:Knowledge of:General office practices, procedures, and equipment.Maryland court forms, practices, procedures, protocols, systems, and equipment required to support the specialized work of the assigned unit.Job related terminology, codes, comments, notations, orders, policies, procedures, rules, regulations, and laws.Maryland Judiciary Human Resources policies and proceduresSkill in:Customer service and handling problems tactfully and patiently.Analyzing information, problems, situations, practices, procedures, records, reports, and other business documents and noting details and facts pertinent to the assignment.Usage of standard office equipment, computer equipment, and computer applications.Accuracy and attention to detail.Oral and written communication.Applying job-related terminology, codes, policies, procedures, rules, regulations, and laws.Problem solving, prioritizing, scheduling and decision making.Ability to:Plan, coordinate, supervise, and evaluate work of staff.Multitask, adjust to situations quickly, set priorities, and handle pressure in a fast-paced environment.Understand and carry out complex oral and written instructions.Provide assistance, guidance, and direction to others in a polite and efficient manner.Resolve unusual and/or complex situations in accordance with established procedures or assist staff in resolving conflicting, incomplete, inaccurate source data, reconciling and correcting errors.Establish and maintain effective working relationships with subordinate employees, fellow supervisors, superiors, and/or the general public.Communicate clearly, tactfully, and effectively with judges, the public, and other court officials and personnel, both orally and in writing.Use standard office and business equipment and products including, but not limited to, personal computers, word processing programs, spreadsheets, database software, copier, microfilm machine, cash register, scanner, fax machine, etc.Recommend modifications to improve procedures and practices.Identify and adapt rapidly to departmental needs to reallocate staff and resources to meet work requirements.Sort, process, verify, proofread, and file miscellaneous reports and documents.Manage staff to work within time constraints, meet fixed deadlines, and demonstrate good organization skills.Physical Requirements:Medium work . Exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.Equipment, Machinery and Tools:Personal computer, fax machine, printer, scanner, copier, calculator, multi-lined telephone, hand truck (to include motorized hand trucks), electronic mail scale, allocator, and postage machine.Software and Computer Skills:Microsoft Suite, Outlook, Word, Excel, GEARS, OdysseySelection Process:Your application package will be used to determine your eligibility, qualifications, and ranking for this position. If you are determined to be ineligible or not qualified, your application will receive no further consideration. It is essential that you provide complete and accurate information on your application.Please report all related education, experience, dates, and hours of work. If you have held more than one (1) position at the same employer, you must list each position that you held, the length of time that you held each position, and the corresponding duties. Description of duties that state, "see resume" will negatively impact consideration for this position.Applicants will not be contacted for additional information. Only applicants considered for this position will be contacted.Complete applications must be submitted by the closing date.Information submitted after this date will not be added.Incomplete applications will not be accepted.Resumes will not be accepted in lieu of a completed application.For further information please contact Talent Acquisition at aocta@mdcourts.gov.The Maryland Judiciary is an equal-opportunity employer committed to fostering a workplace culture of diversity, equity, inclusion, and belonging. We do not discriminate on the basis of race, color, religion, age, sex, pregnancy, marital status, national origin, military or veteran status , physical or mental disability, familial status, genetic information, gender identity or expression, sexual orientation, or any other characteristic protected by State or federal law. Applicants who need an ADA Accommodation during the application and/or interview process should send their request via email to ADA@mdcourts.gov or call 410-260-1732. The Maryland Judiciary is a drug-free workplace. Applicants must be United States citizens or eligible to work in the United States.
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Keywords: Maryland Courts, Reading , Supervisor, Court Operations, Accounting, Auditing , Baltimore, Pennsylvania