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ASSISTANT OFFICE MANAGER

Company: Northwest
Location: Palmyra
Posted on: November 22, 2021

Job Description:

Northwest Assistant Managers support managers in leading the office and team in areas of customer experience, production and sales, community relations and operations. This position assists with leading the office team and achieving the overall sales performance goals of the office

***Previous Banking Experience Preferred***

Essential Functions

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Responsible for leading the team members of the office

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Resolve or escalate issues referred by the office team

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Help facilitate team meetings/huddles

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Assist with implementation of Northwest's strategic business plan and marketing initiatives

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Maintain community presence and involvement

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Communicate with customers to recognize cross-selling opportunities

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Educate and/or refer Northwest solutions that meet our customer/client needs through the Northwest 360 model - bank, borrow, invest, and insure

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Contribute to the overall sales performance of the office team

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Originate and process consumer loan requests

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Review and coach to the Northwest scorecard to ensure office goals are achieved

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Supervise and guide the office's success of operations and audit goals

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Perform all retail office responsibilities as needed

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Conduct in person and outbound business calls/referrals for acquisitions and retention

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Able to work evening hours and weekends as scheduled or assigned

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Oversee onboarding of new and existing customers/clients

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Onboard and supervise training of new employees

Additional Essential Functions

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Ensure compliance with Northwest's policies and procedures, and Federal/State regulations

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Navigate Microsoft Office Software, computer applications, and software specific to the department in order to maximize technology tools and gain efficiency

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Work as part of a team

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Work with on-site equipment

Additional Responsibilities

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Complete other duties and special projects as requested by management

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Northwest, Reading , ASSISTANT OFFICE MANAGER, Administration, Clerical , Palmyra, Pennsylvania

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