Evening Receptionist/Activities - Full Time
Company: Brookdale Grayson View
Location: Selinsgrove
Posted on: May 16, 2022
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Job Description:
Overview:Make Lives Better Including Your Own.Relationships and
integrity are the heart of our culture. They help us create a
welcoming and inclusive community among our residents, associates
and patients that feels like family. They guide us to be open in
our communication with each other, and enable us to make the right
decisions for the people who have entrusted us with their care. Our
relationships and integrity work together to create a positive
impact in the lives of the people we touch.The happiness of those
we serve is dependent on the happiness of our associates, so you'll
receive a competitive compensation and benefits package with
additional perks designed to make you smile. The work you do will
be challenging yet rewarding. You'll earn more than a paycheck; you
can find opportunities to grow your career through professional
development, as well as ongoing programs catered to your overall
health and wellness - physical, mental, emotional, and financial.
Most of all, we believe you can find purpose, meaning, and the
chance to be a part of something bigger than yourself.If you want
to work in an environment where you can become your best possible
self, join us!Veterans, transitioning active duty military
personnel, and military spouses are encouraged to apply.We believe
that in order to best serve our residents and patients, we need to
first serve our associates. One way we do that is through our
benefits. Our offerings include, but are not limited to:Full-time
and part-time associate benefits: - 401(k) Retirement Savings Plan
- Benefit plan package - Pre-tax Commuter Benefit - Associate
Compassion Fund - Associate Discounts - Identity theft protection -
Pet savings and insurance plans - Voluntary benefits available
Full-time associate benefits: - Extensive Insurance Plans,
including medical, dental, vision, flexible spending account,
health savings account and more. - Paid Time Off - Adoption Benefit
- Tuition Reimbursement - Company-provided life insurance and
accidental death and dismemberment (AD&D) - Voluntary STD and
LTDPlease note, Brookdale has adopted a policy requiring all
associates to be fully vaccinated against COVID-19, subject to
limited exemptions based on medical conditions, sincerely held
religious beliefs, or applicable state laws and
regulations.Responsibilities:Responsible for leading the reception
area and serving the needs of residents, visitors, and staff by
offering information and assistance in a friendly, efficient, and
courteous manner.Serves as the lead for the reception area. Greets
all visitors entering facility in a courteous, warm and
professional manner. May provide drinks and other comfort amenities
as deemed appropriate while waiting. Ensures that guests sign guest
sheets and locates correct resident or party to escort visitors,
answer questions, etc. Notifies residents of visitors and obtains
directions regarding their desires on receiving guests and handles
them accordingly.Promotes positive image of community and serves as
ambassador of community to visitors. May answer general questions
regarding community to potential residents and inquiring families.
Provides informational brochures and packets as requested. Ensures
proper referrals to marketing staff.Receives incoming phone calls
and directs to proper residents and staff. Maintains and updates
log of emergency phone numbers. Also maintains contact information
for residents and staff.Receives all mail for community and
residents; sorts and delivers appropriately to mail locations.
Collects outgoing packages and mail; ensures their proper handling,
charging and collection by postal and shipping companies. Delivers
newspapers, waters plants, straightens office and lobby, and
prepares refreshments.May check visitors into guest suites and
ensures that questions are answered and access is granted.May call
for transportation as requested by residents. Maintains logs on
resident check in lights and visual check in. Alerts staff when
residents may not appear as expected.May routinely perform basic
typing, filing and clerical work as requested. Maintains community
resident rosters and other community information as requested. May
update birthday lists and complete card mailings.Responds
appropriate to resident emergencies by calling or contacting
appropriate internal and external parties according to established
protocol. May also assist with disaster management efforts and
activities during evacuations, (i.e. hurricanes, etc.)May assist
Executive Director in community admissions and discharges.May takes
prospective residents and/or their families on tours of the
community when marketing and administrative personnel are not
available.This job description represents an overview of the
responsibilities for the above referenced position. It is not
intended to represent a comprehensive list of responsibilities. An
associate should perform all duties as assigned by his/her
supervisor.Qualifications:Education and ExperienceHigh school
diploma or general education degree (GED) required; and minimum of
one to two years related experience and/or training; or equivalent
combination of education and experience.Certifications, Licenses,
and Other Special RequirementsNonePhysical Demands and Working
ConditionsStandingRequires interaction with co-workers, residents
or vendorsWalkingSittingOccasional weekend, evening or night work
if needed to ensure shift coverage.Use hands and fingers to handle
or feelReach with hands and armsPossible exposure to communicable
diseases and infectionsClimb or balanceStoop, kneel, crouch, or
crawlTalk or hearExposure to latexAbility to lift: Up to 25
poundsPossible exposure to blood-borne pathogensPossible exposure
to various drugs, chemical, infectious, or biological
hazardsVisionManagement/Decision MakingUses limited independent
judgment to make decisions based on precedents and established
guidelines. Solves problems using standard procedures and
precedents. Knows when to refer issues to supervisor and when to
handle them personally.Knowledge and SkillsHas a working knowledge
of a skill or discipline that requires basic analytic ability. Has
an overall understanding of the work environment and process. Has
working knowledge of the organization. Basic typing skills
essential along with basic knowledge of PC's and word processing
software, preferably in a Microsoft Windows environment. Ability to
effectively communicate in English and understand and follow
written and oral instructions. Ability to read and interpret
documents and write routine correspondence. Ability to deal
tactfully with personnel, residents, family members, visitors, and
the general public. Must have patience, tact, cheerful disposition
and enthusiasm, as well as be willing to handle residents based on
whatever maturity level in which they are currently
functioning.Brookdale is an equal opportunity employer and a
drug-free workplace.
Keywords: Brookdale Grayson View, Reading , Evening Receptionist/Activities - Full Time, Administration, Clerical , Selinsgrove, Pennsylvania
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