Bilingual Japanese CSR

Company: Axelon Services Corporation
Location: Philadelphia
Posted on: June 26, 2025

Job Description:

Bilingual Customer Service Representative- Commercial Agent Hours will be during 8am-8pm EST. CWs will have a 7.5-hour shift within that timeframe! Please ensure you are flexible to these hours. Location: Though remote, candidates must reside in local to one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN. REQUIREMENTS: Candidates need to be native speaking Japanese with English as the 2nd language this is a requirement. Though fully remote, candidates Must reside within one hour of one of the office locations: Philadelphia, PA, Columbus, OH, Salt Lake, UT, Houston, TX and Bloomington, MN. Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills. HS Diploma or GED with a 2 years of customer service experience. These positions are longstanding and will have the opportunity to convert to full-time (roles will remain remote). There will be 2 rounds of virtual interviews. Start date is ASAP though preferred, they will not need the two candidates to start on the same date. Job Description: CSRs handle claims, benefits, enrollment, member portal, ID cards, etc., and work with customers to solve problems. Qualifications : We are looking specifically for 2 individuals who would be bi-lingual and able to speak Japanese; due to regional dialects within the language we are looking for individuals who are native speaking Japanese and English as the 2nd language. Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills. Must have strong verbal and written communication skills. This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone. Ability to navigate through multiple systems at a time. ALL candidates must complete employment testing prior to submission. Preferred qualifications: Call center experience is preferred Healthcare industry experience Medical background helpful

Keywords: Axelon Services Corporation, Reading , Bilingual Japanese CSR, Customer Service & Call Center , Philadelphia, Pennsylvania