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Voice/Collaboration Engineer

Company: CyberCoders
Location: Reading
Posted on: June 27, 2020

Job Description:

Voice/Collaboration Engineer
If you are a Voice/Collaboration Engineer with a current Cisco CCNP Collaboration certification and relevant experience, please read on!With multiple locations in Pennsylvania and across the US, we have been solving complex business technology challenges for over 40 years. We help our clients master the digital economy and leverage cutting-edge technology and marketing platforms to optimize customer experiences, workforce productivity and operational efficiency. Our agile teams of experts provide a diverse array of cloud, communication, eCommerce, marketing, networking, security and software development solutions. We are looking to add talented professionals to our team of bright and experienced industry experts. If you have relevant industry and technical experience, please apply today.
Top Reasons to Work with Us
- 40+ Years of Business- Leading Technology and Marketing Platform Solutions- Join a team of industry experts
What You Will Be Doing
Essential Functions- Provide collaboration services and support at an advanced level to clients and the enterprise.- Perform advanced level administration, implementation and troubleshooting of Cisco collaboration infrastructure including: Cisco Unified Communications Manager (CUCM), IM Presence (IMP), Cisco Unity Connection (CUC), Cisco Unified Contact Center Express (UCCX), Cisco Emergency Responder (CER), Prime Collaboration suite (PCD, PCP, PCA), Cisco Unified Border Element (CUBE), Cisco Expressway, Cisco gateways (MGCPand SIP), Cisco Jabber, Webex Teams, Webex Calling, Webex Contact Center, Webex Meetings, and Cisco voice and video endpoints.- Provide mid-level administration, implementation and troubleshooting of supporting infrastructure including Cisco Catalyst switches, Cisco ISR and ASR routers, Cisco IOS-XE, Cisco QoS, and Cisco UCS servers.- Provide planning, design, and implementation throughout the install lifecycle, including initial installation, hardware and software upgrades, and solution optimization.- Review existing system configurations and customer requirements to design appropriate collaboration systems and enhancements.- Provide and maintain architectural documentation of collaboration infrastructure and creating as-built documentation to client.- Troubleshoot media (voice and video) problems, escalating to vendors or service providers as appropriate.- Participate in multi-discipline design teams to provide solution design and capacity planning of advanced collaboration and network solutions.- Provide Tier 3 Team escalation and interface with vendors to resolve all issues as needed.- Implement tactical plans to meet tight timelines and to ensure minimal disruption to the Customer environment providing superior Customer Experience to our clients, both externally and internally.- Provide collaboration solution and network incident and problem management.- Assist with development of documentation for standards requirements within theProfessional Engineering Services Department.- Excellent team player with ability to coordinate and cooperate with others and provide junior team member mentoring.- Host project meetings with key personnel to review project progress, publish statusreports, and coordinate status meetings with client stakeholders.- Provide pre-sales support including requirements gathering, solution design, bill of material and statement of work development.
What You Need for this Position
Qualifications:- Degree in any of: Computer Science, Information Systems, or Related or Relevant Field Experience.- 5+ Years of experience in Information Technology consulting, design and implementation of Cisco Collaboration Solutions.- Current Cisco CCNP Collaboration Certification- Expert level knowledge and experience with CUCM and proficiency in utilizing Cisco tools for implementation (i.e. Bulk Administration Templates)- VMware vSphere experience is preferred- Experience with configuration and troubleshooting of Cisco collaboration systems, software, and hardware.- Hands-on experience in design and configuration of call control, IP routing, LAN switching, QoS, VoIP deployments and SIP trunks are required.- Ability to analyze and design collaboration systems to achieve efficient and secure operation.- Experience working in large enterprise collaboration networks is desired.- Proficiency with Routing Protocols: BGP, EIGRP, OSPF, HSRP/GLBP, Multicast, IP CEF is preferred.Competencies/maintain high degree of education in the following: CUCM, IMP, CUC, UCCX, CER, PCD, PCP, PCA, CUBE, E and C, MGCP, SIP, JAbber, Webex, Cisco voice, UCS, etc
What's In It for You
- Competitive Salary and Benefits- Flexible work time- Potential for remote/telecommute

So, if you are a Voice/Collaboration Engineer, please apply today.
- Applicants must be authorized to work in the U.S.
CyberCoders, Inc is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.

Your Right to Work In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Keywords: CyberCoders, Reading , Voice/Collaboration Engineer, Engineering , Reading, Pennsylvania

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