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IT Service Desk Technician

Company: Penske
Location: Reading
Posted on: September 11, 2020

Job Description:




Penske is an essential business to our customers and communities, our team is working hard to keep supply chains up and running. This position is immediately available and we are actively recruiting, interviewing and hiring for this role. Please apply today. We are committed to the health and safety of our associates, candidates, and customers. We have modified our hiring processes to include increased phone interviews and where in-person activities are required, we are practicing social distancing. You can learn more about our company approach on our main company career page Gopenske.com.

Position Summary:
A Penske IT Service Desk Technician provides technical support to Penske's PC users in both corporate and field locations on a daily basis. This support may consist of both hardware and software trouble shooting and problem solving resolution. The PC support technician is to research and follow-up on problems that may require additional resources.

Major Responsibilities:
Provide first level troubleshooting skills to resolve general internal Penske system support issues with Penske's corporate office and field location users via telephone and remote communication tools.
Work on special projects and laptop software configuration
Log all support calls into the call tracking system
Work with programming staff to communicate software issues
Follow-up with callers to ensure customer satisfaction
Other projects and tasks as assigned by supervisor
Qualifications:
At least 2 years of prior customer service experience (technical or non-technical) required
Prior Service Desk and Project Management experience preferred
Vocational/Technical or certification required
Bachelor's Degree preferred
A Technical Certifications preferred
Excellent communication skills required
In-depth knowledge of Windows 7, Internet Explorer, Outlook 2010 and MS office required
Knowledge of and ability to troubleshoot Printers in a Windows environment required
Basic understanding of AS/400 communication and connectivity required
Working knowledge of wireless technology and mobile environment required
Regular, predictable, full attendance is an essential function of the job
Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:
-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing
Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Keywords: Penske, Reading , IT Service Desk Technician, Engineering , Reading, Pennsylvania

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