Resident Engineer
Location: Akron
Posted on: February 25, 2021
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Job Description:
Serves as on-site company liaison with customer for network
engineering consulting and act as SME on technical discussions for
assigned projects/products/solutions.
Interprets customers needs and clarifies if the responsibility for
problem resolution falls to sales personnel, customer support reps,
or engineers.
Be responsible for fully understanding the configuration
capabilities of the product, generating workarounds to satisfy
customer requests, identifying and isolating the occurrence of
product anomalies for correction by R&D.
Provide assistance as needed in the design and deployment of the
Alcatel-Lucent service routing equipment. Resolve Customer product
issues through research using appropriate user guides, manuals,
product release notes, troubleshooting guide, and other Technical
Support Engineers.
Provides highly visible customer support with (Major Move, Add,
Change, or Delete), as well as overseeing any necessary diagnoses,
troubleshooting, service, and repair of complex network equipment
and systems.
To follow all escalations from inception to closure this may
involve interfacing with Level III Technical Support, R&D,
and/or Pre-Sales. Provide Sales with any new selling opportunities
at customer location.
Interfaces with customers/managers in the presentation,
interpretation and resolution of technical matters; will be
involved in the resolution of highly complex technical problems
during various phases of a project (staging, pre-cutover,
implementation, cut-over).
Strong leadership and mentoring skills. Team player with excellent
written and verbal communications skills. The ability to work with
little supervisions and make good business decisions. We are an
equal employment opportunity employer and will consider all
qualified candidates without regard to disability or protected
veteran status.
Keywords: , Reading , Resident Engineer, Engineering , Akron, Pennsylvania
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