Account Manager - Brokerage
Posted on: April 9, 2021
The Account Manager is primarily responsible for maintaining a
portfolio of shippers and carriers, and acting as the liaison
between the customer, carrier, shipper, and receiver. The position
will obtain and negotiate rates and manage the movements of goods.
They will also be responsible to resolve any issues that may occur
with the load.
Works closely with CSR to maintain high visibility on all shipments
Brokerage and the customer.
Primary contact between for Brokerage and Sourcing to maintain and
expand all capacity platforms to meet client needs.
Responsible for initiating & documenting all "on boarding" calls
between Penske & client for operational set up of new business, as
well as monitoring and assuring that all agreed upon client
specifications are adhered to daily.
Responsible for reporting of "on-time" metrics and other
requirements to their specific assigned client base on a monthly
and quarterly basis.
Responsible for communication directly with the client on any
significant delays, excursions or issues with moving freight for
Build a solid relationship with the client and continually pursue
all additional avenues for freight or revenue.
Keep the Area Freight Manager informed, as necessary.
Sustain business performance by retaining customers to achieve set
Identify, qualify, obtain and develop relationships with
prospective customers or other lead generating opportunities.
Identify services and pricing that meet customer needs to make
Maintain solid understanding of current market conditions and
business trends to create offers that will increase company
Track and Maintain performance measures and ensure that
weekly/monthly targets are met.
Develop solid relationships with customers by providing them with
excellent customer service.
Manage account relationships as the primary point-of-contact for
day-to-day needs, including ongoing communications, coordination of
customers' needs, billing, collections and other activities.
Develop and manage a network of outside carriers to ensure adequate
capacity for their assigned market.
Negotiate with carriers to meet margin requirements and ensure
Other projects as assigned by the manager.
Bachelor's Degree in Business or Supply Chain Management
Two (2) plus years of sales experience with a transaction oriented
brokerage, or other related business.
Proven track record in cold calling, sales prospecting and account
Customer service experience in a business-to-business
Successful track record of building relationships with stakeholders
or customers that have resulted in high customer satisfaction.
Ability to meet & exceed weekly and monthly goals.
Knowledge of US traffic lanes.
Knowledge of equipment (trucks, trailers, etc).
Must be able to work with other departments to increase overall
productivity for the company.
Strong analytical and presentation skills, written/oral
communication and organizational skills.
Ability to manage multiple projects with a sense of urgency while
maintaining a high degree of accuracy.
Strong negotiation and problem solving skills.
Ability to work independently and as part of a team, with a high
degree of enthusiasm, professionalism and motivation.
Skill in the operation of MS Office software programs, including
Microsoft Word, Excel, and PowerPoint.
Regular, predictable, full attendance is an essential function of
Willingness to travel as necessary, work the required schedule,
work at the specific location required, complete Penske employment
application, submit to a background investigation (to include past
employment, education, and criminal history) and drug screening are
-The physical and mental demands described here are representative
of those that must be met by an associate to successfully perform
the essential functions of this job. Reasonable accommodations may
be made to enable individuals with disabilities to perform the
-The associate will be required to: read; communicate verbally
and/or in written form; remember and analyze certain information;
and remember and understand certain instructions or guidelines.
-While performing the duties of this job, the associate may be
required to stand, walk, and sit. The associate is frequently
required to use hands to touch, handle, and feel, and to reach with
hands and arms. The associate must be
able to occasionally lift and/or move up to 25lbs/12kg.
-Specific vision abilities required by this job include close
vision, distance vision, peripheral vision, depth perception and
the ability to adjust focus.
Penske is an Equal Opportunity Employer.
About Penske Logistics
Penske Logistics is a wholly owned subsidiary of Penske Truck
Leasing. With operations in North America, South America, Europe
and Asia, Penske Logistics provides supply chain management and
logistics services to leading companies around the world. Penske
Logistics delivers value through its design, planning and execution
in transportation, warehousing and freight management. Visit
www.PenskeLogistics.com to learn more.
Keywords: Penske, Reading , Account Manager - Brokerage, Executive , Reading, Pennsylvania
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