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Information Systems Manager

Company: Service 1st Federal Credit Union
Location: Danville
Posted on: May 6, 2021

Job Description:


Responsible for planning organizing and coordinating all Information Systems (IS) under the direction of the Chief Information Officer (CIO). Overall responsibility for maintaining the networks, servers, operating systems, core processing systems and communication links. Responsible for managing the staff and resources dedicated to supporting office automation, PCs and end-user equipment, network and systems security and database administration.

Leads IS support that is necessary to maintain leading digital solutions, tools, and services. Consults with management and departments to eliminate pain points and provide the best possible experience for users. Researching and recommends emerging electronic delivery trands and member service tools. Collaborates with the AVP Digital Services on planning, implementing, and evaluating elements of the digital member experience. Service 1st's digital solutions include (but are not limited to) online banking, mobile banking, digital loan and deposit applications, membership, internet services and websites offered by the credit union and credit union partners, and internal and external tools used by staff.

Works closely with IS staff to troubleshoot, install, and maintain hardware, software and other IS services.

Serves as a member of the Credit Union's Management Team and as back up to the Chief Information Officer.

Essential Functions

& Responsibilities:

  • E 25% Troubleshoots end user issues, completes help desk tickets, installs software and hardware, and completes routine IS technical tasks or projects.
  • E 20% Manages and delegates work related to planning, implementing, maintaining and otherwise supporting the core system, PC hardware and software products, wide area communications, database systems, network and systems security and access controls.
  • E 10% Collaborates with AVP Digital Services to research, analyze and identify new opportunities and trends for electronic delivery services including those of competitors as well as those inside and outside the financial services industry.
  • E 10% Hires, reviews, schedules, trains, and monitors the work of the IS staff. Conducts performance reviews and allocates resources to meet operational needs within the department.
  • E 10% Participates in the Information Systems department daily duties and on-call rotation to respond to afterhours and weekend support requests.
  • E 10% Participates in short and long-range planning for the department to select and utilize appropriate technologies to meet the evolving needs of the Credit Union and its members.
  • E 10% Directs significant special projects as required.
  • N 5% Performs other job related duties as assigned.
    Performance Measurements:
    • Supervise Information Systems staff and monitors activity within the department to ensure quality service is provided to employee and members adjusting workloads as necessary. Responsible for training, motivating, scheduling, coordinating and evaluating staff including making recommendations concerning hiring, promoting and terminating employees.
    • Works as a senior technician to solve end user issues, install, monitor and maintain applications and hardware.
    • Ensures the day to day tasks of all credit union information systems, including in-house systems, programming, networking, and installations operate smoothly and support the credit union's goals and objectives.
    • Collaborates with the AVP Digital Services to research, analyze and identify new opportunities and industry trends in technology and electronic delivery services to ensure the credit union remains competitive in its product and service offerings. Keep abreast of the changing trends in technology to include hardware, networks and network tools, software and systems.
    • In coordination with the CIO, work to evaluate and/or design new systems, applications, networks, or other technology tools that support credit union growth, enhance services to members and provide efficient work processes for employees.
    • Lead activities related to developing, updating, monitoring and continuously ensuring compliance with the disaster recovery plan, risk assessment/management, computer security and loss prevention plans, antivirus and firewall protection, etc.
    • Provide direction and work with the Information Systems team to upgrade and maintain all computer hardware, software, systems tools and peripherals such as printers, scanners and other external devices.
    • Direct department activity related to network vulnerability scanning and remediation. Follow security and patch management procedures to mitigate risks. A strong understanding of network and application security is required.
    • Maintain technical and user knowledge of all current digital systems available to members and employees. These systems include but are not limited to:
    • Online account access applications - Online Banking
    • Mobile account access applications - Mobile Banking
    • Online Membership and Online Loan applications
    • Internet Services and Website -, social media sites, knowledge base tools, partner websites, etc.
    • Vendor Services - card services, third party payment solutions, mobile deposit services, etc.
    • Internal and External Tools used by staff
    • VoIP systems, chat, email, internal knowledge base, employee Help Desk System, etc.
    • Collaborates with various departments including Leadership, Information Systems, Operations, Marketing, Lending and Member Services to provide creative solutions and process improvements in the execution of the electronic delivery strategy to exceed member expectations and achieve business objectives.
    • Plans for and ensures proper and timely execution of testing, maintenance, implementation and troubleshooting of information systems, disaster recovery solutions, system security tools and digital systems.
    • Assist with ensuring the IS staff utilizes technology to provide all credit union staff with a fast, accurate and secure method to access information, in order that members can be served in a highly efficient and effective manner.
    • Fosters an atmosphere of cooperation and collaboration among employees across all departments. Ensure support is provided by the IS team to both internal and external contacts in a professional, courteous and timely manner.
    • Serves as a member of the Credit Union's Management Team and as a back up to the Chief Information Officer.
    • Represents the credit union in the communities we serve and in the credit union community by attending community events, civic functions, credit union council meetings, etc. When appropriate, assumes leadership roles on committees and civic organizations.
    • Travel as needed to branch locations to ensure level of service meets credit union's quality service standards.
    • Participate in training and professional development activities to acquire and maintain standards established by the credit union. This could include attending conferences, seminars and workshops as directed by management.
    • Becomes familiar with and abides by all credit union policies, procedures and guidelines set forth by the credit union.
    • Must comply with government and other regulations affecting the credit union industry, including but not limited to the Bank Secrecy Act and The USA Patriot Act.
      Knowledge And Skills


      Five years to eight years of similar or related experience working in an information systems or technology role. Prior experience in a financial institution and knowledge of credit union policies and regulations as well as federal and state regulations related to the industry is strongly preferred. Prior project management and supervisory experience is also preferred.

      Education Equivalent to a college degree (BS or BA in a relevant field).

      Interpersonal Skills A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others.

      Other Skills
      • Previous information technology experience including networks, PCs, data communications, mainframe and PC programming and data organization.
      • Technical planning, project management and supervisory experience.
      • Ability to discuss technical issues effectively with other information systems professionals as well as non-technical users.
      • Demonstrated analytical and problem solving skills.
      • Ability to work and travel independently and use general office equipment, communicate with others and make presentations.
      • Possess a passion for digital solutions and be eager and enthusiastic about improving the digital experience for members.
      • Required the ability to apply innovative and creative problem solving techniques to a variety of member, employee, system and process issues.
        Physical Requirements
        • Involves sitting most of the time. Walking and standing are required occasionally.
        • Requires the expression or exchanging of ideas by means of the spoken word to communicate with members using the telephone.
        • Requires the ability to perceive the nature of sounds at normal speaking levels with or without correction, and have the ability to receive detailed information through oral communication, including making fine discrimination in sound.
        • Repetitive finger movements to perform typing or otherwise working with paper files and documents.
        • Requires close visual acuity to prepare and analyze data and figures; view a computer terminal; read; and assess work quality.
        • Requires exertion of up to 20 pounds of force occasionally to move objects. On rare occasions, up to 80 pounds of force to move servers and equipment with assistance if necessary.
          Work Environment Not substantially exposed to adverse environmental conditions.

          Service 1st Federal Credit Union provides equal opportunity without regard to sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by applicable law in employment and in our business activities.

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Keywords: Service 1st Federal Credit Union, Reading , Information Systems Manager, Executive , Danville, Pennsylvania

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