Premium Audit Manager (REMOTE)

Company: Selective Insurance Group, Inc.
Location: Hummelstown
Posted on: June 25, 2022

Job Description:

A new job is a big decision. Don't work just anywhere. Be Selective.

Our Business

Selective is a midsized U.S. domestic property and casualty insurance company with a history of strong financial performance for over 95 years. Focused on exceptional employee and customer experience, we are frequently recognized for awards and honors, including being named to Forbes' 2021 Best Workplaces in Financial Services and Insurance list.

Our Culture

We genuinely care about each other, our customers, and the communities in which we operate. Our leaders actively champion career development and invite us to voice unique ideas and diverse perspectives. If that sounds appealing, we think you would feel inspired on our team to achieve and be rewarded for extraordinary results.

Selective Insurance is seeking a Premium Audit Manager who will manage regional premium audit operations. This is a remote position but the candidate should be located in the Mid-Atlantic area.

This individual will oversee the premium audit cycle, manage audit vendor relationships, review and resolve audit disputes, and collaborate with leadership to direct teams in assuring strategic, operational, and developmental goals of the function are met. This individual will also lead and direct commercial premium audit activities for customer segments and all lines of business, ensuring effective delivery of service to all levels and external customers.

JOB RESPONSIBILITIES:

* Leads and directs all work activities for the regional premium audit team and has full management responsibility for the team, which includes the performance and development of staff in accordance with corporate strategic direction.
* Serves as a regional technical resource on all premium audit matters.
* Coach, mentor, and motivate a remote staff by setting performance objectives and goals for employees and managing their performance and compensation.
* Review, negotiate, and manage vendor contracts.
* Responsible for building and maintaining relationships with regional premium audit vendors.
* Ensure that each individual vendor's audit guidelines are aligned with Selective's audit objectives and policy wording.
* Evaluate the quality and effectiveness of the premium audit vendors.
* Establish procedures and controls to ensure accomplishment of service standards.
* Develop and oversee training plans for new and less experienced premium audit members.
* Manage the operations of the premium audit group to ensure a high degree of accuracy on a timely basis.
* Manage internal and field based premium audit staff.
* Act as liaison with other departments such as claims, underwriting, accounting, and safety management.
* Provide guidance to agents and other departments.
* Reinforce the ease of doing business with Selective by meeting or exceeding agent expectations and service quality on a consistent basis.
* Reconciles discrepancies between audit information and policy statements.
* Make decisions regarding disputed audits, classifications and application of rules.
* Communicate with executive management regarding all pertinent operations to support effective leadership and direction for the department.
* Participate in Selective committees and teams related to premium audit.
* Ensure compliance with Workers Compensation Bureau Test Audit program requirements and resolve test audit differences.
* Ensure regional compliance with internal audit and other regulatory agencies.
* Maintain documentation of compliance.
* Maintain familiarity with all insurance manuals, premium audit manuals, handbooks, guides and related materials.
* Perform quality reviews in compliance with established company Quality Assurance guidelines.
* Reviews audits to ensure they are completed in compliance with guidelines and make recommendations for improvement.
* Develop, oversee, and coordinate the training process for new hires, as well as in-service training of field staff.
* Partner with the Business Segment Unit (BSU) and software developer in the design, implementation, testing, and roll out of premium audit software system.

JOB QUALIFICATIONS:

* College degree preferred.
* 7+ years Premium Audit management or field audit experience
* Must be able to effectively communicate premium audit decisions to agents and insureds.
* Maintains familiarity with all insurance manuals, premium audit manuals, handbooks, guides and related materials.
* Ability to work independently without direct supervision.
* Intermediate to advanced PC skills required including auditing software, Microsoft Word and Excel.
* Possesses strong interpersonal skills.
* Able to climb stairs and occasionally carry 20 pounds.
* May require overnight travel.
* Must have valid state-issued driver's license in good standing.

Selective is an Equal Employment Opportunity employer. That means we respect and value every individual's unique opinions, beliefs, abilities, and perspectives. We are committed to promoting a welcoming culture that celebrates diverse talent, individual identity, different points of view and experiences - and empowers employees to contribute new ideas that support our continued and growing success. Building a highly engaged team is one of our core strategic imperatives, which we believe is enhanced by diversity, equity, and inclusion. We expect and encourage all employees and all of our business partners to embrace, practice, and monitor the attitudes, values, and goals of acceptance; address biases; and foster diversity of viewpoints and opinions.

Selective maintains a drug-free workplace.

#LI-MW1

#LI-Remote

Keywords: Selective Insurance Group, Inc., Reading , Premium Audit Manager (REMOTE), Executive , Hummelstown, Pennsylvania