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Director of IT Operations

Company: Boscov's, Inc.
Location: Reading
Posted on: January 26, 2023

Job Description:

Boscov's- Director of IT Operations
Job Responsibilities

  • Thought leadership for a team responsible for supporting all systems and the data center.
  • Lead the development, implementation, and maintenance of operational standards and procedures.
  • Plan, direct, and manage the daily operations of the IT operations department.
  • Recruit, supervise, and mentor operations team.
  • Work with the Chief Information Officer to develop and implement long-term strategic plans for implementing efficient and cost-effective information processing and communication technologies.
  • Balance operational needs of all production environments with the opportunities of long-term strategic needs of the organization.
  • Identify in-efficiencies across IT systems and work across the department to implement improvements to ensure efficient performance. Prepare information regarding the operational costs and productive levels of the systems supported.
  • Be a resource for all IT teams for the appropriate implementation of new systems and technology, as well as, system upgrades.
  • Enable staff to achieve all targets on a monthly and annual basis
  • Establish clear metrics for operational excellence and a related metrics
  • Communicate status of key initiatives and operational metrics to senior management.
  • Ensure compliance to all security policies and procedures for company
  • Champion changes to support the efficiency of staff.
  • Assist with the development of strategic plans for various technology platforms and assist in appropriate assessment of same
  • Prepare and implement various resource and budgetary plans within the operations team.

    Job Requirements

    • Bachelor's degree in Information Systems, or related field
    • Ability to rapidly build a comprehensive knowledge of the overall departmental function.
    • Demonstrated experience with various technology platforms including IBM Mainframe, Windows, Linux, AIX, Cloud (Azure/AWS) and SAAS solutions.
    • Knowledge of helpdesk environments and service levels
    • 5+ years of experience with IT Service Management (ITSM) using Jira Service Management, ServiceNow or something equivalent
    • 5+ years of ITIL experience
    • ITIL certification a plus
    • Advanced analytical, leadership, and problem-soving skills.
    • Ability to lead a project from design through day to day management.
    • Proactive approach to issue resolution.
    • Highly self-motivated with a desire to take ownership
    • Exceptional organizational skills and attention to detail.
    • Excellent interpersonal and communication skills.
    • 5+ years retail experience with emphasis on leading IT Operations.
    • Strong leadership skills and ability to work with various IT and business teams as required.

      At Boscov's, we value our employees, and that's why we provide a competitive compensation and benefits package. As a member of our IT team, you will be eligible to receive:

      • Competitive starting rate
      • Weekly Pay
      • Comprehensive benefits package, including medical/dental
      • Paid Vacations and Personal days
      • Liberal Employee Discounts
      • Much More!

        Work where people love to shop!
        Equal Opportunity Employer

Keywords: Boscov's, Inc., Reading , Director of IT Operations, Executive , Reading, Pennsylvania

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