Client Services Account Manager

Company: IWCO Direct
Location: Hamburg
Posted on: March 19, 2023

Job Description:

Job DetailsDescriptionImpactful. Disciplined. Measurable. That's why savvy marketers turn to IWCO - to inspire performance across all marketing channels. From all-inclusive creative, digital and paper-based direct mail services to leading technology platforms, advanced postal optimization strategies and industry know-how, IWCO won't just help you along the way; we'll Power your Marketing---.IWCO also plays an active role in our communities and works closely with industry partners, the U.S. Postal Service, and our Congressional representatives to build awareness of the mailing industry and its importance to the national economy.The Account Manager is responsible for coordinating and managing direct mail programs for large volume, high profile direct mail accounts.Primary Duties/Responsibilities:

• Overseeing, planning, and implementing client programs; executing in accordance with procedures and monitoring to ensure on-time delivery and customer satisfaction
• Guiding clients with expertise and value add information
• Providing accurate and timely feedback to internal and external partners on program/account development, schedule maintenance, production, mailing, pricing and billing requirements
• Strategize and inform on production opportunities and challenges, to include alerting customers on issues that may adversely impact successful job completion
• Integrating, planning and collaborating with creative, printing, promotional plastics, envelope printing and converting, data processing instructions, personalization, lettershop, mailing and logistics management services
• Preparation and communicating with client and internal departments to ensure all direct mail programs satisfy postal regulations
• Recommend alternate solutions that maintain internal controls; organize and facilitate meetings, negotiate and partner to drive efficient resolutions for internal and external improvements
• Proactively manage jobs and projects to ensure all critical milestones and deliverables achieve desired results
• Department related project involvement as applicable and other duties as assignedRequired Skills/Abilities/Competencies:
  • Ability to partner and build solid business relationships
  • Proven organization skills, attention to detail with extensive visual proofing ability
  • Ability to effectively collaborate and communicate with all levels within and outside the organization
  • Ability to work in a fast-paced environment while maintaining accuracy
  • Strong verbal and written communication ability
  • Adept at learning multiple systems and highly technical processes and procedures in a remote working environment
  • Dedication and integrity
  • Enthusiastic team player with commitment to a job well done
    Education and Experience:
    • Business or related degree preferred; technical disciplines a plus
    • 3+ years Account Management experience preferred; in the direct mail, lettershop, print, and/or fulfillment industry advantageous
    • Excellent interpersonal, communication, and negotiation skills
    • Ability to organize and manage multiple priorities and balance changing client and company needs
    • Computer proficiency in MS Office Suite software, especially Excel
    • Occasional travel as required
    • Note: Pre-employment drug screen and background check.
      Physical Requirements:
      • Ability to work 8 hour consecutively
      • Prolonged periods of sitting at a desk and working on a computer
        IWCO is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Hiring Bonus: terms and conditions may apply; bonus is offered for a limited time only; please contact our HR team to learn more.IND1

Keywords: IWCO Direct, Reading , Client Services Account Manager, Executive , Hamburg, Pennsylvania