Account Manager
Company: Alera Group
Location: Dauphin
Posted on: May 27, 2023
Job Description:
-AIA Alera Group Company is seeking an Account Manager to join
their Employee Benefits Team. - -Are you looking to be part of a
company where you have exciting opportunities to learn, grow and
make a positive impact? Join a team where each employee is
empowered to listen generously, speak straight, collaborate, and
build each other up through mutual accountability and shared
success? - -If that is what you're looking for, this is your chance
to be part of an amazing organization! -AIA, Alera Group's Employee
Benefits division is one of the largest and most well-respected
risk management teams in Pennsylvania. In today's complex world,
our breadth of expertise supported by state-of-the-art technology,
unparalleled service, and over 60 regional and national insurance
carrier partnerships. -As an Account Manager, your primary
responsibility is to provide prompt, accurate and courteous service
to our customers, producers and company personnel. - Maintain a
positive attitude and provide a high level of support in obtaining,
maintaining, expanding and servicing our commercial lines
clients.
Essential Duties and Responsibilities:
Carrier and client interface to solve
all aspects of assigned client service responsibilities to include
requests for proposals (RFP), benefit clarification, benefit
design, enrollment procedures, renewal processes and general client
service follow-up for medical, pharmacy, dental, vision, FSA and
Cobra.Administrative support relative to fully insured and
self-funded carrier/Third Party Administrator (TPA) proposal
analysis.Loading RFP carrier specifics in AIA templates and
development of analytical summaries of RFP responses.Front-line
support for client HR departments in researching and solving
carrier/TPA administrative problems including but not limited to
the following: employee eligibility, claim payment issues and
member cards.Processing of all carrier/TPA paperwork.Client
correspondence and file maintenance.Coordination and assistance in
development of employee facing benefit materials and websites for
open enrollment and meetings.Assist in client proposal
presentations.Coordination of additional client needs with
additional AIA product offerings (HR & Compliance Consulting,
Ancillary Risk products, P&C product offering).Desire to become
a subject matter expert (SME) in one or more key areas Additional
duties may be assigned to meet business needs.Critical Skills:
Strong work ethic with very high standards for both quality and
quantity of work.Ability to learn technical material related to
insurance regulations, processes, and technology
systems.Solution-oriented skills with both internal team and
external customers; behavior consistently reflects the best
interest of the client and team.Extensive knowledge of account
management and customer service strategies.Self-motivated and
proactive in organizing work and anticipating issues in
advance.Solid written and verbal communication skills.
Work Requirements:
- 3+ years of relevant experience or equivalent combination of
education and experience working with group insurance benefit
administration, human resources processes/procedures, ancillary
products, or health care customer service.Bachelor's degree in
Business Administration, Finance, Human Resources or related field;
or equivalent work experience.PA License for Accident, Life/Health;
or obtained within 6 months to a year working in the
position.Knowledge of MS Office (Word, Excel, Outlook, Access,
PowerPoint).Excellent oral, written, organizational, planning and
prioritization skills.Lift up to 20 pounds for office needs and
off-site client events/presentations.Valid Driver's License to
travel to offsite meetings.
We're an -equal opportunity employer. All applicants will be
considered for employment without attention to race, color,
religion, sex, sexual orientation, gender identity, national
origin, veteran or disability status. -If you're a California
resident, please read the -California Consumer Privacy Act -prior
to applying.PandoLogic. Keywords: Insurance Account Manager,
Location: Dauphin, PA - 17018
Keywords: Alera Group, Reading , Account Manager, Executive , Dauphin, Pennsylvania
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