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Manager-Remarketing Customer Engagement

Company: Penske
Location: Reading
Posted on: April 3, 2024

Job Description:

Description: Do you enjoy helping a company grow their sales, reach new customers, and improve the overall customer experience? Would you like to work for the largest seller of commercial vehicles in North America? Then, this position is just for you! The Manager-Customer Engagement is responsible for helping design and maintain our Customer Community as well as facilitate the majority of all customer engagement areas for the Remarketing Department. These areas include email marketing, texting, web chat, website enhancements and much more. The goal of this position is to help provide a better customer experience while generating new leads through various forms of customer touchpoints. We are looking for someone who can manage a small team of associates, learn fast and is determined to succeed. People who are enthusiastic, have strong interpersonal skills, and set aggressive goals for themselves do well in this position. They will have good understanding of technology and how to use it effectively to complete certain tasks. Specially how technology can be used to make our sales representatives and the customer's experience better and more efficient. Our position offers a competitive salary as well as a year-end bonus opportunity! Responsibilities:

  • Help design and manage the Customer Community / customer portal
  • Coordinate email campaigns, including the template designs, calls-to-action, and content
  • Act as liaison between Marketing's website team and Vehicle Remarketing
  • Monitor how customers experience our services and provide direction and tools on how to improve
  • Help with completing projects and basic updates
  • Assist with additional projects assigned by Director Job Category: Operations Management Job Family: Operations Address: ATTN: VCL REMARKETING 2561 Bernville Rd Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID: 2402968

Keywords: Penske, Reading , Manager-Remarketing Customer Engagement, Executive , Reading, Pennsylvania

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