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SWITCHBOARD OPERATOR

Company: Hershey Entertainment & Resorts
Location: Hershey
Posted on: November 22, 2021

Job Description:

This position is responsible for responding to all internal and external calls received through The Hotel Hershey's main switchboard.

Job Function:

  • Transferring calls to the appropriate destination
  • Accepting requests for and placing wake-up calls at the designated times
  • Accepting and delivering accurate messages
  • Monitoring the heat/smoke detector panel
  • Activating emergency response procedures when necessary
  • Monitoring two-way radio communication with security/engineering and guest service staffs
  • Handling and following up on evening calls for the Housekeeping Department
  • Employing the paging system to locate staff Basic Qualifications:
    • Must be at least 18 years of age.
    • A minimum of 1 year of experience working in customer service.Additional Qualifications:
      • Demonstrated courtesy, clarity of speech and good judgment.
      • Proven employee/guest relations, communication, problem solving and organization skills.
      • Basic keyboarding skills and ability to type 35 wpm.
      • Ability to work with minimal supervision.
      • Professional image representative of property image.Working Conditions:
        • Physical requirements include sitting (up to 100% of the shift), hearing, speaking clearly and finger dexterity.
        • Ability to work as required by business levels, including weekends and holidays.Nothing in this job description restricts management's right to assign or reassign the duties and responsibilities to this job at any time.

          Hershey Entertainment & Resorts is an Equal Opportunity Employer

Keywords: Hershey Entertainment & Resorts, Reading , SWITCHBOARD OPERATOR, Healthcare , Hershey, Pennsylvania

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