Phlebotomy Shift Supervisor (40hrs/week, 2nd and 3rd shift availability)
Company: Lancaster General Health
Posted on: November 17, 2019
CompanyLancaster General HospitalCost Center5090
LAB-PhlebotomySupervisory OrganizationLaboratory - Support
ServicesGradeG10SummaryPOSITION SUMMARY: This position is
responsible for ensuring high quality services and operations
related to lab collections in a hospital setting.ESSENTIAL
FUNCTIONS: Qualified individuals must have the ability (with or
without reasonable accommodation) to perform the following duties:
- Monitor and direct daily operations including staff schedules,
workflow, supply inventory, patient care, equipment function, and
intra- plus inter- departmental communications.
- Supervise phlebotomy staff and complete performance
evaluations, coordinate disciplinary corrective actions monitor
competencies, and manage time and attendance records.
- Serve as subject matter expert in resolution of operational
issues, and a resource for expertise in venipuncture practice.
- Oversee the on-boarding, orientation, and training of new staff
members in regard to inpatient phlebotomy department staff and
department specific training.
- Optimize fiscal responsibility and stewardship.
- Serve as Lab leadership within the scope of practice to the
- Demonstrate a working knowledge of Information Technology
systems as they apply to the department.? Provide direction to
staff and others in episodes of information system downtime.
- Maintain responsibility for ensuring compliance to quality and
accreditation standards.? Ensure effective change control in
implementation of new policies, technology, or procedural changes.?
Assist in the development of policies and procedures.
- Facilitate and provide over-site in initial investigation of
exception situations, equipment failure, or other adverse events.?
Document any such events and escalate resolution through additional
resources with appropriate judgement and urgency.
- Work as Phlebotomy Technician when needed.
- Provide customer service including service recovery.
- Communicate and collaborate effectively with patients,
providers, and staff.
- Interview and contribute to the selection of staff in
conjunction with the Lab Supervisor and Manager.
- Inform the Lab Supervisor and Manager of daily activities,
events, and patient concerns.SECONDARY FUNCTIONS: The following
duties are considered secondary to the primary duties listed above:
- Serve on committees and task forces as requested. Work with
varied intra- and inter- departmental teams to assure care
continuity and process improvement.
- Participates in the on-call responsibilities for this position
- Other duties as assigned.JOB REQUIREMENTSMINIMUM REQUIRED
- High School/GED graduate
- Combined three (3) years phlebotomy experience in an inpatient
or outpatient setting.
- One (1) year experience with basic keyboarding, and office
- One (1) year experience using medical terminology.PREFERRED
- Certification in Phlebotomy or Medical Technology.
- Associates or Bachelors Degree in Clinical Laboratory or Life
- Support or technical leadership experience in a clinical
setting.COGNITIVE REQUIREMENTSAttention/Concentration: The
following level of ability is essential for the jobholder to focus
on certain aspects of current experience and reject others.The
position requires the ability to attend to more than one aspect of
a situation simultaneously.? It is highly likely that multiple task
demands are going to be required of the individual at the same
time.New Learning and Memory: The following level of ability is
essential for the jobholder to learn and retain material.The
position requires that an individual be able to learn new tasks
quickly and effectively.? Job requirements change frequently.? The
ability to understand and carry out detailed, involved instructions
is mandatory.Problem Solving, Reasoning and Creative Thinking: The
following level of ability that is essential for the jobholder to
think (in order to solve a problem) by combining two or more
elements from past experience or imaginative thought.The position
deals with issues or problems that often require thoughtful
reasoning before arriving at approaches or solutions.? Some
independent thought, planning or origination of options and
solutions is necessary.? The individual must have the ability to
apply principles of reasoning and problem solving to resolve
practical problems and deal with a variety of concrete variables in
situations where only limited standardization exists.APTITUDES:?
The following are essential requirements of the position in
relation to job-worker situations.? These items describe how a
worker must adapt, adjust, conform or act.Leadership, control and
planning: Ability to accept responsibility for leadership,
direction, control, planning, negotiating, organizing, directing,
supervising, formulating practices, or making final
decisions.Repetitive work: Ability to continuously perform the same
type of work for extended periods of time, according to set
procedures, sequence or pace.Performing under stressful conditions:
Ability to perform under stress when confronted with emergency,
critical, unusual, or dangerous situations, or in situations in
which working speed and sustained attention are critical aspects of
the job. Is subject to danger or risk, or to tension as a regular,
consistent part of the job.Variety and change: Ability to perform a
variety of duties, often changing from one task to another of a
different nature without loss of efficiency or composure involving
significant differences in technologies, techniques, procedures,
environmental factors, physical demands, or work
situations.Communication:? Ability to exchange information with
others clearly and concisely; to present ideas, facts and technical
information.Interpersonal relations: Ability to maintain
relationships that facilitate task accomplishment; to cooperate and
resolve conflicts; to recognize needs and be sensitive of
others.EQUIPMENT USAGE REQUIREMENTS Equipment/Tools: Computer,
Phone, Copier, Printer, Fax, Office SuppliesSoftware: Microsoft
Office Products?PHYSICAL REQUIREMENTSRarely 0-10%; Occasionally
11-35%; Frequently 36-70%; Continuously 71-100%Body
- Sit: Occasionally
- Stand: Continuously
- Walk: Continuously
- Bend: Continuously
- Push:? Continuously
- Pull:? Occasionally
- Kneel/Squat: Occasionally
- Reach:? Frequently
- Twist:? Frequently
- Balance:? Occasionally
- Climb:? OccasionallyLifting: Degree of physical exertion is:
Light, exerting up to 10 pounds of force occasionally and/or a
negligible amount of force frequently or constantly to move
objects.Sensory Abilities specifically required:
- Touch/FeelingPHYSICAL ENVIRONMENTWORKING CONDITIONS: Position
involves exposure to the following harmful elements:
- Bio hazardous Waste
- Blood borne Pathogens
- ChemicalsDisclaimer: This job description is not intended and
should not be construed to be an exhaustive list of all
responsibilities, skills, efforts, or working conditions associated
with the job.? It is intended to be a reflection of those principal
job elements essential for recruitment and selection, for making
fair job evaluations, and for establishing performance standards.?
The percentages of time spent performing job duties are estimates,
and should not be considered absolute.? The incumbent shall perform
all other functions and/or be cross-trained as shall be determined
at the sole discretion of management, who has the right to amend,
modify, or terminate this job in part or in whole.? Incumbent must
be able to perform all job functions safely.
Keywords: Lancaster General Health, Reading , Phlebotomy Shift Supervisor (40hrs/week, 2nd and 3rd shift availability), Healthcare , Lancaster, Pennsylvania
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