Customer Service Coordinator - Full-Time - 16.50 Per Hour - Logistics
Company: Penske
Location: Reading
Posted on: April 9, 2021
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Job Description:
Looking for a great career? Penske Logistics is ranked among
America's Best Employers by Forbes Magazine! Position Summary:
Penske Logistics is seeking Transportation Customer Service
Coordinators to monitor route status and provide required
information using Transportation Management Systems and electronic
resources such as web portals and email. This position supports a
24/7 operation and flexibility to work weekends and holidays are
required. We are looking to fill 2nd and 3rd Shift opportunities!
The pay rate is $16.50/hour plus a $1.00/hour shift differential
for 3rd shift. 2nd Shift is 2:00 pm to 10:30 pm 3rd Shift is 10:00
pm to 6:00 am This position is located at our corporate campus,
which is 7 miles south of the city of Reading located at 2675
Morgantown Road, Reading, PA 19607. Responsibilities: - Acts as the
first line of contact for customer's routine reporting
requirements, providing the customer with status updates as needed
- Communicates effectively with customers and drivers providing
concise instruction and/or information through verbal and written
communication methods - Answers and processes requests received
through inbound calls and emails in a timely manner - Monitors
routes for exceptions/abnormal route conditions, and provides
timely feedback to internal and external customers - Escalates all
non-routine customer inquiries appropriately to solve operational
issues - Serves as the primary contact for data collection, audit,
and reporting of various performance metrics - Supports with root
cause analysis, use of reporting tools, and Key Performance
Indicators - Other projects as assigned by the supervisor
Qualifications: Qualifications: -Previous customer service
experience is required. -High School diploma or equivalent
required, Associates / Bachelors is preferred. -Bilingual skills
(Spanish) are an asset. -Regular, predictable, full attendance is
an essential function of the job. -Willingness to travel as
necessary, work the required schedule, work at the specific
location required, complete Penske employment application, submit
to a background investigation (to include past employment,
education, and criminal history) and drug screening are required.
Physical Requirements: -The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. -The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. -While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. About Penske Logistics Penske Logistics is a wholly owned
subsidiary of Penske Truck Leasing. With operations in North
America, South America, Europe and Asia, Penske Logistics provides
supply chain management and logistics services to leading companies
around the world. Penske Logistics delivers value through its
design, planning and execution in transportation, warehousing and
freight management. Visit www.PenskeLogistics.com to learn more.
Work Locations : PA Date posted: 04/07/2021
Keywords: Penske, Reading , Customer Service Coordinator - Full-Time - 16.50 Per Hour - Logistics, Hospitality & Tourism , Reading, Pennsylvania
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