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Customer Experience Specialist (Remarketing Customer Service Representative)

Company: Penske
Location: Reading
Posted on: January 16, 2022

Job Description:

Customer Experience Specialist (Remarketing Customer Service Representative) ( Job Number: 2120895 ) Position Summary: Penske is looking for customer focused individuals who will thrive on helping our customers and supporting our sales associates in a face-paced environment. Our sales transactions are completed through our Corporate Sales Center via inbound and outbound phone calls amongst our vast existing customer base and new daily inquirers. There are many opportunities for growth inside the department and our company as a whole for those who excel in this role. Candidates with some customer service experience who are looking to grow into an inside sales related role in our Remarketing organization are encouraged to apply. Penske offers a competitive base salary and a comprehensive benefits package. Major Responsibilities: Handle incoming sales and customer service calls in our busy Corporate Sales Center Explain sales procedures and respond to inquiries Input customer information into the database Coordinate work with departments including Titles, Tax, and Asset Management Interact with internal Penske departments and field locations Assist with sales transactions and related administrative work Various duties as assigned to support the efficient operation of the Sales Center Other duties as assigned by the supervisor Qualifications: At least 1 year of experience in a customer service role either in a Call Center environment or in a customer facing / retail environment is required High school diploma or equivalent required Associates or Bachelors Degree preferred Some level of sales experience or sales skills is preferred Possess strong people skills and highly service oriented Professional telephone presence required Excellent written and oral communication and interpersonal skills required Strong multi-tasking and organizational skills required Ability to work in a fast-paced environment and remain accurate required Proficiency with computers including Microsoft and Windows based programs Willingness to work in a call center environment required Fluency in Spanish desirable Regular, predictable, full attendance is an essential function of the job Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penskes product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit to learn more. Work Locations : ATTN: VCL REMARKETING 2561 Bernville Rd ATTN: VCL REMARKETING 2561 Bernville RdPO Box 14924 Reading, PA 19605 Primary Location : United States-Pennsylvania-Reading Job : Other Corporate Penske Oracle Job (US & CA only do not edit): : PTL.Customer Service Rep Req ID: 2120895

Keywords: Penske, Reading , Customer Experience Specialist (Remarketing Customer Service Representative), Hospitality & Tourism , Reading, Pennsylvania

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