SPA CONCIERGE
Company: Hershey Entertainment & Resorts Company
Location: Hershey
Posted on: March 20, 2023
Job Description:
MeltSpa by Hershey is a new day spa on Chocolate Avenue in
downtown Hershey. Guests will experience melt-worthy relaxation
featuring exclusive Hershey's Dark Chocolate treatments as well as
signature treatments, salon services and spa packages.The Spa
Concierge is responsible for the reception area at the spa and
assisting the entire team with the day-to-day operations. Job
Functions (Items marked with an asterisk are essential functions of
this position):
- Properly open and close spa each day according to Standard
Operating Procedures. Accurately book, change and cancel spa
appointments. Utilize spa computers with skill and
proficiency.
- Acknowledge and greet everyone who enters and leaves spa
facilities. Provide detailed descriptions of spa treatments,
packages, services, facility features and hours of operation.
Maintain a Spa Desk Bank. Answer the phone promptly and use the
guest's name throughout the phone conversation. Actively promote
the spa, treatments, services, sessions and retail, as well as
programs, promotions and/or discounts available.
- Issue spa lockers, robes and slippers to guests and then escort
guests to their lockers. Provide orientation tour, explaining spa
amenities offered and answering guests' questions.
- Maintain a safe, clean and well-organized spa environment
through consistent monitoring of the locker/facility area. Stock
locker room supplies and amenities and maintain accurate supply
lists and inventory sheets.
- Assist team in ensuring cleanliness of front of house and back
of house areas, as well as assist in restocking and organization of
the facility where needed.
- Regularly attend, participate in and support training and staff
meetings for the spa. Assist in all areas of spa operation as
requested by management.
- Communicate to management any and all occurrences involving
staff or guests in the spa that require attention.
- Regularly crosscheck physical inventory with computer inventory
to manage/avoid shrinkage and to ensure appropriate inventories are
available. Assist with monthly inventory counts.
- Regularly create and change product displays to promote various
products, seasons and holidays.
Keywords: Hershey Entertainment & Resorts Company, Reading , SPA CONCIERGE, Hospitality & Tourism , Hershey, Pennsylvania
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