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Hotel Front Desk Supervisor (Fairfield Marriott Harrisburg Airport Middletown)

Company: Shaner Hotel Group, Inc.
Location: Middletown
Posted on: May 28, 2023

Job Description:

Hotel Name: Fairfield by Marriott Harrisburg International Airport

Address: 4 Terminal Drive, Middletown, PA 17057

Position: Full-Time


  • $17 an hour
  • Employee discounts
    • Dental*
    • Vision*
    • Medical*

      Front Desk Supervisor:

      A Front Desk Supervisor is responsible for maintaining the highest level of quality service offered to guests. This is achieved by managing reservations, registration, and guest accounting. The Supervisor must keep Front Desk Agents informed of all new policies and procedures, as well as help hire and train new associates at the front desk.

      Other duties include: Preparing department schedules; Generating reports; Resolving service challenges; Assisting with projects as assigned by the General Manager. The Supervisor will also be trained to perform the Night Auditor functions. Work shifts and hours vary, weekend and holiday hours are required.


      Prior hotel / hospitality and customer service experience (2 years required)

      Prior supervisory experience (1 year required)

      Positive Attitude (required)

      A passion for personal and group-based success, strong communication skills, and the ability to work at a high level while under pressure (required)

      Are you positive, upbeat and service focused? Do you pay attention to detail, and work until the job is done right? Do you have a work ethic people admire? Do you care about the quality of your work, and how it affects others? Do you lead by example, and do you provide associates with a clear training path to success?

      These are the qualities the Fairfield by Marriott at the Harrisburg International Airport is seeking in candidates interested in joining our Team as our Front Desk Supervisor.

Keywords: Shaner Hotel Group, Inc., Reading , Hotel Front Desk Supervisor (Fairfield Marriott Harrisburg Airport Middletown), Hospitality & Tourism , Middletown, Pennsylvania

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