Hotel Front Desk Supervisor (Fairfield Marriott Harrisburg Airport Middletown)
Company: Shaner Hotel Group, Inc.
Location: Middletown
Posted on: May 28, 2023
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Job Description:
Hotel Name: Fairfield by Marriott Harrisburg International
Airport
Address: 4 Terminal Drive, Middletown, PA 17057
Position: Full-Time
Details:
Front Desk Supervisor:
A Front Desk Supervisor is responsible for maintaining the highest
level of quality service offered to guests. This is achieved by
managing reservations, registration, and guest accounting. The
Supervisor must keep Front Desk Agents informed of all new policies
and procedures, as well as help hire and train new associates at
the front desk.
Other duties include: Preparing department schedules; Generating
reports; Resolving service challenges; Assisting with projects as
assigned by the General Manager. The Supervisor will also be
trained to perform the Night Auditor functions. Work shifts and
hours vary, weekend and holiday hours are required.
Experience:
Prior hotel / hospitality and customer service experience (2 years
required)
Prior supervisory experience (1 year required)
Positive Attitude (required)
A passion for personal and group-based success, strong
communication skills, and the ability to work at a high level while
under pressure (required)
Are you positive, upbeat and service focused? Do you pay attention
to detail, and work until the job is done right? Do you have a work
ethic people admire? Do you care about the quality of your work,
and how it affects others? Do you lead by example, and do you
provide associates with a clear training path to success?
These are the qualities the Fairfield by Marriott at the Harrisburg
International Airport is seeking in candidates interested in
joining our Team as our Front Desk Supervisor.
Keywords: Shaner Hotel Group, Inc., Reading , Hotel Front Desk Supervisor (Fairfield Marriott Harrisburg Airport Middletown), Hospitality & Tourism , Middletown, Pennsylvania
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