Full Time Consumer Reservation Specialist – Onsite
Company: Penske Logistics
Location: Reading
Posted on: April 19, 2024
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Job Description:
Position Summary: Penske has an exciting opportunity to work as
a Consumer Reservations Specialist. In this role you will work with
our consumer customers calling from across the country and who are
looking for household truck rentals. You will listen to what the
customer wants to accomplish. Through careful questioning it will
lead to a clear recommendation. The Reservations Specialist will be
empathetic and knowledgeable, always sensing the customer's
confidence level resulting in a booked reservation or first call
resolution. This is a customer service and sales role, and Penske
is committed to providing callers legendary customer service.
Successful individuals for this role will have a positive attitude,
strong phone skills, and the ability to multi-task by typing notes
on a computer while conversing with customers. To learn more visit
us at https://www.pensketruckrental.com/ Key Requirements: This
position is an onsite role at 2675 Morgantown Road, Reading, Pa
19607. Route 10, Green Hills Must be available 40 hours per week,
our operating hours at 7:00am-12:00am Eastern Time, shifts are
typically 8 hours per day as Full-time. As part of your regular
schedule, you will need to work a Saturday or a Sunday. If you want
to work both, great! Training classes are 4 weeks to include
facilitator led, e-learning and on the job. Must be able to attend
either April 22 nd or May 6 th start date. What our Consumer
Reservation Specialists say about their job: Penske is a great
experience and can open many doors to anyone entering the
workforce, Penske is a great company to work for. You need to have
the ability to adapt and be versatile with each customer
conversation. It's not just about renting trucks it's about
creating that relationship. You have to be good at numbers while
being quick and efficient. In this role you will multi-task and
need to remain composed in stressful situations This is a great
company with great incentives for motivation plus monthly
commission. You are supported by a manager, multiple supervisors
with a very supportive team environment. I am not micromanaged.
Your call approach can be your own and still be in line with Penske
goals. There is no scripting. Major Responsibilities: Take inbound
calls and sell Penske truck rental services to customers. Handle
high volume of calls daily, logging customer information, rental
quotes, and notes in required systems. Place follow-up calls on
qualified leads. Collaborate with Penske field locations, district
offices, and management. Resolve or escalate customer service
issues. Meet performance metrics for call quality standards and
revenue goals. Regularly meet with Supervisor to review results,
progress towards goals and key metrics Various duties as assigned
to support the efficient operation of the call center.
Qualifications: High school diploma or equivalent required, and
associate or bachelor's degree preferred. Prior work experience
with customer interactions over the phone or in person highly
preferred Strong communication skills, verbally over the phone
demonstrating enthusiasm, great voice, tone, and empathy. Bilingual
Spanish verbal and written communication a plus. Ability to
communicate effectively and timely via the different methods of
communication (Teams, Email, Nice Platform, etc.) Ability to
troubleshoot technical challenges and navigate systems
independently. Ability to type, listen and think of an appropriate
solution to your customer's needs all while keeping up a lively
verbal exchange. Successfully follow a sales strategy to overcome
customer objections and maximize revenue. Basic math, logic,
geography, and problem-solving skills as well as the ability to
follow specific instructions are also required. Self-motivated with
the ability to work independently and manage time efficiently to
meet or exceed customer needs. Associates will have the opportunity
to receive and share regular feedback from their supervisor and
will collaborate with their supervisor to integrate this feedback
into their work.Regular, predictable, full attendance is an
essential function of the job. Willingness to work the required
schedule, work at the specific location required, complete Penske
employment application, submit to a background investigation (to
include past employment, education, and criminal history) and drug
screening are required. Physical Requirements: -The physical and
mental demands described here are representative of those that must
be met by an associate to successfully perform the essential
functions of this job. Reasonable accommodations may be made to
enable individuals with disabilities to perform the essential
functions. -The associate will be required to: read; communicate
verbally and/or in written form; remember and analyze certain
information; and remember and understand certain instructions or
guidelines. -While performing the duties of this job, the associate
may be required to stand, walk, and sit. The associate is
frequently required to use hands to touch, handle, and feel, and to
reach with hands and arms. The associate must be able to
occasionally lift and/or move up to 25lbs/12kg. -Specific vision
abilities required by this job include close vision, distance
vision, peripheral vision, depth perception and the ability to
adjust focus. Penske is an Equal Opportunity Employer. About Penske
Truck Leasing Penske Truck Leasing Co., L.P., headquartered in
Reading, Pennsylvania, is a partnership of Penske Corporation,
Penske Automotive Group and Mitsui & Co., Ltd. A leading global
transportation services provider, Penske operates a premier fleet
of vehicles and serves its customers from locations in North
America, South America, Europe, Australia, and Asia. Penske's
product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit www.GoPenske.com to learn more. Job
Category: Other Corporate Job Family: Customer Experience Address:
100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske
Truck Leasing Co., L.P. Req ID: 2403849 Date posted: 04/05/2024
Keywords: Penske Logistics, Reading , Full Time Consumer Reservation Specialist – Onsite, Hospitality & Tourism , Reading, Pennsylvania
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