Full Time Consumer Reservation Specialist - Onsite
Company: Penske
Location: Reading
Posted on: April 20, 2024
Job Description:
Position Summary: Penske has an exciting opportunity to work as a
Consumer Reservations Specialist. In this role you will work with
our consumer customers calling from across the country and who are
looking for household truck rentals. You will listen to what the
customer wants to accomplish. Through careful questioning it will
lead to a clear recommendation. The Reservations Specialist will be
empathetic and knowledgeable, always sensing the customer's
confidence level resulting in a booked reservation or first call
resolution. This is a customer service and sales role, and Penske
is committed to providing callers legendary customer service.
Successful individuals for this role will have a positive attitude,
strong phone skills, and the ability to multi-task by typing notes
on a computer while conversing with customers. To learn more visit
us at https://www.pensketruckrental.com/ Key Requirements:
- This position is an onsite role at 2675 Morgantown Road,
Reading, Pa 19607. Route 10, Green Hills
- Must be available 40 hours per week, our operating hours at
7:00am-12:00am Eastern Time, shifts are typically 8 hours per day
as Full-time.
- As part of your regular schedule, you will need to work a
Saturday or a Sunday. If you want to work both, great!
- Training classes are 4 weeks to include facilitator led,
e-learning and on the job. Must be able to attend either April 22
nd or May 6 th start date. What our Consumer Reservation
Specialists say about their job:
- Penske is a great experience and can open many doors to anyone
entering the workforce, Penske is a great company to work for.
- You need to have the ability to adapt and be versatile with
each customer conversation. It's not just about renting trucks it's
about creating that relationship.
- You have to be good at numbers while being quick and efficient.
In this role you will multi-task and need to remain composed in
stressful situations
- This is a great company with great incentives for motivation
plus monthly commission.
- You are supported by a manager, multiple supervisors with a
very supportive team environment. I am not micromanaged.
- Your call approach can be your own and still be in line with
Penske goals. There is no scripting. Major Responsibilities:
- Take inbound calls and sell Penske truck rental services to
customers.
- Handle high volume of calls daily, logging customer
information, rental quotes, and notes in required systems.
- Place follow-up calls on qualified leads.
- Collaborate with Penske field locations, district offices, and
management.
- Resolve or escalate customer service issues.
- Meet performance metrics for call quality standards and revenue
goals.
- Regularly meet with Supervisor to review results, progress
towards goals and key metrics
- Various duties as assigned to support the efficient operation
of the call center. Qualifications:
- High school diploma or equivalent required, and associate or
bachelor's degree preferred.
- Prior work experience with customer interactions over the phone
or in person highly preferred
- Strong communication skills, verbally over the phone
demonstrating enthusiasm, great voice, tone, and empathy. Bilingual
Spanish verbal and written communication a plus.
- Ability to communicate effectively and timely via the different
methods of communication (Teams, Email, Nice Platform, etc.)
- Ability to troubleshoot technical challenges and navigate
systems independently.
- Ability to type, listen and think of an appropriate solution to
your customer's needs all while keeping up a lively verbal
exchange.
- Successfully follow a sales strategy to overcome customer
objections and maximize revenue.
- Basic math, logic, geography, and problem-solving skills as
well as the ability to follow specific instructions are also
required.
- Self-motivated with the ability to work independently and
manage time efficiently to meet or exceed customer needs.
- Associates will have the opportunity to receive and share
regular feedback from their supervisor and will collaborate with
their supervisor to integrate this feedback into their
work.Regular, predictable, full attendance is an essential function
of the job.
- Willingness to work the required schedule, work at the specific
location required, complete Penske employment application, submit
to a background investigation (to include past employment,
education, and criminal history) and drug screening are required.
Physical Requirements: -The physical and mental demands described
here are representative of those that must be met by an associate
to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions. -The associate
will be required to: read; communicate verbally and/or in written
form; remember and analyze certain information; and remember and
understand certain instructions or guidelines. -While performing
the duties of this job, the associate may be required to stand,
walk, and sit. The associate is frequently required to use hands to
touch, handle, and feel, and to reach with hands and arms. The
associate must be able to occasionally lift and/or move up to
25lbs/12kg. -Specific vision abilities required by this job include
close vision, distance vision, peripheral vision, depth perception
and the ability to adjust focus. Penske is an Equal Opportunity
Employer. About Penske Truck Leasing Penske Truck Leasing Co.,
L.P., headquartered in Reading, Pennsylvania, is a partnership of
Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd.
A leading global transportation services provider, Penske operates
a premier fleet of vehicles and serves its customers from locations
in North America, South America, Europe, Australia, and Asia.
Penske's product lines include full-service truck leasing, contract
maintenance, commercial and consumer truck rentals, used truck
sales, transportation and warehousing management and supply chain
management solutions. Visit www.GoPenske.com to learn more. Job
Category: Other Corporate Job Family: Customer Experience Address:
100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske
Truck Leasing Co., L.P. Req ID: 2403849
Keywords: Penske, Reading , Full Time Consumer Reservation Specialist - Onsite, Hospitality & Tourism , Reading, Pennsylvania
Didn't find what you're looking for? Search again!
Loading more jobs...