F0320: Service Assurance Agent Monday to Friday 4:30AM-1:30PM $16.68 hr
Posted on: January 16, 2022
Company: FedEx Express
Job Title: F0320: Service Assurance Agent Monday to Friday
4:30AM-1:30PM $16.68 hr
Job Requisition Number: RC461606
Job Family: FXE-US: Operations
Time Type: Full Time
Focuses on root cause analysis to improve service, provide feedback
Management, offer solutions and actions to solve operational
problems. Promotes and supports the service assurance network and
quality improvement process in all facets of the operations.
Provides inventory tracking, deployment, maintenance support for
devices, equipment and software.
High school diploma/GED Eighteen (18) months FedEx experience.
Ability to complete all basic and re currency training. Knowledge
of FedEx operations features of service. Knowledge of mainframe and
web-based applications, i.e. Cosmos, GNSL, FAMIS, IMS, TSO, CMS,
etc. Must be proficient with PC applications including word
processing, spreadsheets, databases and graphics.
FedEx Express is absolutely, positively your best choice for a
Are you looking for a company that provides a safe, diverse and
rewarding environment where employees have opportunities to grow
Are you looking for a company that provides benefits, competitive
pay and opportunities to develop your skills into a rewarding
This is who we are and what we do. Come join the team that is
recognized consistently among best employers and is the world's
largest express transportation company, providing services to more
than 220 countries and territories. Come help us deliver the FedEx
Purple Promise by making every customer experience outstanding.
We're excited that your career search has brought you to FedEx.
Visit the link below to see more about what it means to join the
team at FedEx:
FedEx Express is an EEO/AA employer and prohibits discrimination
and harassment against any applicant or employee on the basis of
race, color, religion, national origin, citizenship, genetic
information, age (except for bona fide occupational
qualifications), sex, pregnancy (including childbirth or a related
medical condition), disability, sexual orientation, gender
identity, gender expression, marital status, military leave or
service, status as a disabled veteran or other covered veteran
status, participation in EEO protected activity, any other status
protected by federal, state, or local law, or association with a
person on the basis of one or more of the foregoing.
FedEx Express is an AA/EEO/Veterans/Disabled Employer.
Applicants who require reasonable accommodations to complete a
profile or to submit responses to qualifying questions may contact
Reginald Stewart at 1-866-730-1021.
Please click below to learn more about your rights as an Applicant
under Federal Employment Laws: Equal Employment Opportunity is the
EEO is the Law Supplement
Pay Transparency Policy
Family and Medical Leave Act (FMLA)
Employee Polygraph Protection Act
E-Verify Program Participant: FedEx Express participates in the
Department of Homeland Security U.S. Citizenship and Immigration
Services' E-Verify program (For U.S. applicants and employees
Please click below to learn more about the E-Verify program:
E-Verify Notice (bilingual)
Right to Work Notice (English) / (Spanish)
If you are applying in Philadelphia, PA, you can click here to
learn about Philadelphia's fair chance hiring law.
Pursuant to the San Francisco Fair Chance Ordinance FedEx Express
will consider for employment qualified applicants with arrest and
NEW YORK CORRECTION LAW
LICENSURE AND EMPLOYMENT OF PERSONS PREVIOUSLY CONVICTED OF ONE OR
MORE CRIMINAL OFFENSES
Section 750. Definitions.
752. Unfair discrimination against persons previously convicted of
one or more criminal offenses prohibited.
753. Factors to be considered concerning a previous criminal
754. Written statement upon denial of license or employment.
-750. Definitions. For the purposes of this article, the following
terms shall have the following meanings:
(1) "Public agency" means the state or any local subdivision
thereof, or any state or local department, agency, board or
(2) "Private employer" means any person, company, corporation,
labor organization or association which employs ten or more
(3) "Direct relationship" means that the nature of criminal conduct
for which the person was convicted has a direct bearing on his
fitness or ability to perform one or more of the duties or
responsibilities necessarily related to the license, opportunity,
or job in question.
(4) "License" means any certificate, license, permit or grant of
permission required by the laws of this state, its political
subdivisions or instrumentalities as a condition for the lawful
practice of any occupation, employment, trade, vocation, business,
or profession. Provided, however, that "license" shall not, for the
purposes of this article, include any license or permit to own,
possess, carry, or fire any explosive, pistol, handgun, rifle,
shotgun, or other firearm.
(5) "Employment" means any occupation, vocation or employment, or
any form of vocational or educational training. Provided, however,
that "employment" shall not, for the purposes of this article,
include membership in any law enforcement agency.
-751. Applicability. The provisions of this article shall apply to
any application by any person for a license or employment at any
public or private employer, who has previously been convicted of
one or more criminal offenses in this state or in any other
jurisdiction, and to any license or employment held by any person
whose conviction of one or more criminal offenses in this state or
in any other jurisdiction preceded such employment or granting of a
license, except where a mandatory forfeiture, disability or bar to
employment is imposed by law, and has not been removed by an
executive pardon, certificate of relief from disabilities or
certificate of good conduct. Nothing in this article shall be
construed to affect any right an employer may have with respect to
an intentional misrepresentation in connection with an application
for employment made by a prospective employee or previously made by
a current employee.
-752. Unfair discrimination against persons previously convicted of
one or more criminal offenses prohibited. No application for any
license or employment, and no employment or license held by an
individual, to which the provisions of this article are applicable,
shall be denied or acted upon adversely by reason of the
individual's having been previously convicted of one or more
criminal offenses, or by reason of a finding of lack of "good moral
character" when such finding is based upon the fact that the
individual has previously been convicted of one or more criminal
(1) There is a direct relationship between one or more of the
previous criminal offenses and the specific license or employment
sought or held by the individual; or
(2) the issuance or continuation of the license or the granting or
continuation of the employment would involve an unreasonable risk
to property or to the safety or welfare of specific individuals or
the general public.
-753. Factors to be considered concerning a previous criminal
conviction; presumption. 1. In making a determination pursuant to
section seven hundred fifty-two of this chapter, the public agency
or private employer shall consider the following factors:
(a) The public policy of this state, as expressed in this act, to
encourage the licensure and employment of persons previously
convicted of one or more criminal offenses.
(b) The specific duties and responsibilities necessarily related to
the license or employment sought or held by the person.
(c) The bearing, if any, the criminal offense or offenses for which
the person was previously convicted will have on his fitness or
ability to perform one or more such duties or responsibilities.
(d) The time which has elapsed since the occurrence of the criminal
offense or offenses.
(e) The age of the person at the time of occurrence of the criminal
offense or offenses.
(f) The seriousness of the offense or offenses.
(g) Any information produced by the person, or produced on his
behalf, in regard to his rehabilitation and good conduct.
(h) The legitimate interest of the public agency or private
employer in protecting property, and the safety and welfare of
specific individuals or the general public.
2. In making a determination pursuant to section seven hundred
fifty-two of this chapter, the public agency or private employer
shall also give consideration to a certificate of relief from
disabilities or a certificate of good conduct issued to the
applicant, which certificate shall create a presumption of
rehabilitation in regard to the offense or offenses specified
-754. Written statement upon denial of license or employment. At
the request of any person previously convicted of one or more
criminal offenses who has been denied a license or employment, a
public agency or private employer shall provide, within thirty days
of a request, a written statement setting forth the reasons for
1. In relation to actions by public agencies, the provisions of
this article shall be enforceable by a proceeding brought pursuant
to article seventy-eight of the civil practice law and rules.
2. In relation to actions by private employers, the provisions of
this article shall be enforceable by the division of human rights
pursuant to the powers and procedures set forth in article fifteen
of the executive law, and, concurrently, by the New York city
commission on human rights.
Keywords: FedEx, Reading , F0320: Service Assurance Agent Monday to Friday 4:30AM-1:30PM $16.68 hr, Human Resources , Middletown, Pennsylvania
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