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Technical Development Specialist

Company: Penske Truck Leasing
Location: Reading
Posted on: January 16, 2022

Job Description:

Position Summary: Deliver consistent technical training programs to maintenance associates, particularly Customer Service Representatives and Technicians, within our organization. To identify needs or opportunities of both curriculum enhancements and course additions relevant to our maintenance model and practices. Proper delivery of training programs to leverage skill building techniques while reinforcing maintenance processes and procedures. This position will enhance the customer experience two-fold: (1) relieving this responsibility from field service management to allow more time for customer interaction (2) consistently execute customer experience touch points between service departments. Major Responsibilities: --- Conduct training via a classroom and hands-on learning environment to service department associates at all levels to include maintenance-specific systems, applications and procedures. --- Co-develop the curriculum for identified training courses needed including training aids to be used in training. Pilot the developed course, make adjustments and roll the new training out to the Technical Development Trainers. Shadow and coach peer trainers to drive consistent and accurate delivery. --- Review training material developed by the team for technical accuracy. --- Create summaries for all classes to report out to local service management. Support/conduct follow up evaluations to measure effectiveness of training and recommended content/delivery improvements. --- Identify changes to and additional collateral for Penske classroom/hands-on and online training. Keep content updated and relevant to new technologies and procedures. --- Advises on updates to technical and user manuals to support use of company specific systems, applications and procedures. Ensures material is accurate and reflects current standards. --- Maintains certifications required for technicians and CSR's, excluding the TCP --- Other projects as assigned by the supervisor. Education and Experience Requirements: --- 608 and 609 EPA certified --- High School diploma or equivalent required, vocational or technical degree, associate's degree, 4-year Bachelor's degree preferred --- At least 8 - 10 years as a technician in the heavy-duty trucking or similar industry --- At least 3 - 5 years previous instructor or coaching experience in a classroom and/or hands-on environment Knowledge and Skill Requirements: --- Advanced knowledge of safety practices, Penske Maintenance procedures and processes, Penske service tools and systems --- Exceptional written and verbal communication skills with the ability to make technical information easy to understand for a learning environment --- Some experience with Microsoft office tools --- Ability to travel - 70% required --- Completion of various self-paced/online vendor training and/or completion of the Technician Certification Program --- Excellent listener, communicator and presenter. Easily able to engage the audience and have an approachable presence. --- Process oriented - Penske PM training: DE/ME, LG/RG and an in depth knowledge and understanding of US DOT /Canadian provincial regulations --- Shop Diagnostic system knowledge: ability to effectively navigate the Penske launcher, all vendor software and website navigation for service information --- Understanding of fault codes, reason and course of actions to correctly and efficiently diagnose and repair --- Ability to work independently with organization and time management skills --- Regular, predictable, full attendance is an essential function of the job --- Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: -The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. -The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. -While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. -Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer. About Penske Truck Leasing Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske's product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Keywords: Penske Truck Leasing, Reading , Technical Development Specialist, IT / Software / Systems , Reading, Pennsylvania

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