Card Operations Specialist I/II (PC 1891)

Company: Members 1st Federal Credit Union
Location: Enola
Posted on: May 28, 2023

Job Description:

Welcome! You made it to the job description page!At Members 1st, we look for individuals who will show up as their whole self because we value diversity, inclusion, and belonging, as well as people who believe in the philosophy of, WE> me. To be sure you align with our company mission, vision, values and culture reference the information below.Company Culture is at Our CoreIf there is one concept, we want you to understand about us, it is this. WE. It is a simple little word but means everything here. We think as one. One faM1ly. One community. One place where everyone belongings. Everything we do is in the best interest of all of us.What WE BelieveOur Missions: WE serve our members, associates, and communities through support, empowerment, and meaningful relationships.Our Vision: WE are growing our faM1ly by delivering everything they need to live well financially, through all life's moments and milestones.Our Values: WE deliver unparalleled experiences through a culture of WE. WE > me. WE are servant leaders- at work and in the communities we serve. WE are financially safe and sound stewards of members dollars. WE are faM1ly.Company Perks: Quick ReferenceCompetitive compensation with career growth opportunities, job security, annual increases and bonus potentialNationally recognized 401K with up to 10% company match that helps you prepare for your futureA multitude of benefits and incentives to stay mentally and physically healthyAssociate Tuition Assistance - WE may help cover the cost for your continuing education courses or degreeAffordable cost sharing arrangement for three different medical plans, dental plan and vision plan11 paid holidays and plenty of paid time off for life, vacations, staycations, and restWE commit to providing a healthy work/life balance - to support all the other parts of life that are important to youWE cover visits to our confidential Employee Assistant Program for many difficult situations that life may throw your wayWith faM1ly always in our forefront, we offer Paid Parental Leave (for both mothers and fathers) to help support your time off to bond with your new childMake an impact through volunteering with one of our local charities or enjoy networking with our members at a local community eventWE provide a strong commitment to our associates with our dedication to providing professional development, leadership training & coaching opportunitiesOpportunities to plan events, enhance recognition programs, network, and connect with other associates (both virtually and in-person) by joining or leading one of our four established Associate Resources Groups (ARGs)Women in LeadershipDiversity, Inclusion and BelongingCare ConnectionsPEER (Peer Experience, Engagement and Recognition)Mandatory fun? Yes, please. Enjoy team building, special events, and our faM1ly atmosphereJoin a company that grows with you - personally and professionallyCARD OPERATIONS SPECIALIST I OVERVIEW:The purpose of the Card Operations Specialist I is to provide internal support of Consumer & Business Debit and Credit cards in accordance with internal policies and regulatory guidelines. This position has no budgetary responsibility, has supervision over daily work to ensure success, and requires analytical abilities to perform the essential job functions.The Card Operations Specialist I is responsible for the internal support of all consumer and business credit and debit operations, as well as the completion of basic operational tasks for all consumer credit and debit cards. This includes but is not limited to providing member service through an internal inbound phone queue, chat, email and mail communication methods, operational tasks for consumer credit and debit cards, ensuring compliance with internal policies and regulatory guidelines, building relationships, assistance with associate training. This role also supports the Card Portfolio growth through a variety of special projects and other duties as defined and is responsible to provide operational support for all new enhancements and services developed by the portfolio team.CARD OPERATIONS SPECIALIST II OVERVIEW:The purpose of the Card Operations Specialist II is to provide internal support of Consumer & Business Debit and Credit cards in accordance with internal policies and regulatory guidelines. The Card Operations Specialist II is also responsible for the training of incoming Card Operations Specialists. This position has no budgetary responsibility, has supervision over daily work to ensure success, and requires analytical abilities in order to perform the essential job functions. The Card Operations Specialist II is responsible for the internal support of all consumer and business credit and debit operations, as well as the completion of basic and complex operational tasks for all consumer and business credit and debit cards. This includes but is not limited to providing member service through an internal inbound phone queue, chat, email and mail communication methods, operational tasks for consumer and business credit and debit cards, ensuring compliance with internal policies and regulatory guidelines, building relationships, assistance with associate training. This role also supports the Card Portfolio growth through a variety of special projects and other duties as defined and is responsible to provide operational support for all new enhancements and services developed by the portfolio team.This is a hybrid opportunity that will require you to be in office at our headquarters (Enola, PA) 2-3 days per week. The position may require in-person training.CARD OPERATIONS SPECIALIST I EXPERIENCE:--- 0-1 years' experience in the Financial Industry Experience and/or knowledge of Credit Union card related products and servicesCARD OPERATIONS SPECIALIST II EXPERIENCE:--- 1-2 years' experience in the Financial Industry Experience and/or knowledge of Credit Union card related products and servicesEDUCATION:--- General and business knowledge equivalent to a high school diplomaSKILLS:--- Strong critical thinking and problem-solving skills--- Excellent communication, interpersonal and customer service skills--- Skills with common software, including Microsoft OfficePREFERENCES:--- NoneCORE COMPETENCIES:--- Effective knowledge--- Accountability and self-management--- Teamwork and leadership--- Communication--- Innovation and problem-solvingWORKING CONDITIONS/PHYSICAL DEMANDS:--- Ability to communicate effectively in English, both orally and in writing--- Visually able to perform activities such as preparing and analyzing data and figures, viewing a computer terminal, and extensive reading--- Ability to sit for extended time periods--- Sufficient manual skill for operation of PC keyboard and other standard office equipment--- Ability to travel, including occasional overnight travel--- Ability to exert minimum amounts of force occasionally to lift, carry, push, pull or move objects

Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Keywords: Members 1st Federal Credit Union, Reading , Card Operations Specialist I/II (PC 1891), IT / Software / Systems , Enola, Pennsylvania