Technical Support Analyst

Company: Insight Global
Location: Trenton
Posted on: May 4, 2024

Job Description:

Job Description

Insight Global is hiring a Technical Support Analyst/Help Desk Technician for a leader in the barcode industry.

What You Will Do:

Utilize your knowledge base to set up user licenses and accounts in Office 365 and Azure Cloud.

Manage workflow coming into the IT Support team via Freshservice, ensuring efficient task completion.

Apply critical thinking to optimize support functions that impact GS1 US annual operating goals directly.

Assist in onboarding new employees and consultants, providing necessary access and hardware for their day-to-day jobs.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ .

Skills and Requirements

Requirements:

Proficiency with Office 365/Microsoft suite.

Certifications preferred: A+, Network+, Security+.

AA degree or higher. Who You Are:

You prioritize customer service, excellent communication, and building relationships within your team and the organization.

You have hands-on experience in a technical or end user support role.

Proficient in cloud-based end user support functions, including Office 365 and Azure Cloud Services, with experience setting up new users in a hybrid work environment.

Previous experience documenting SOPs for systems and support.

A problem solver who enjoys finding the root cause of issues. null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.

Keywords: Insight Global, Reading , Technical Support Analyst, IT / Software / Systems , Trenton, Pennsylvania