IT Deskside Support Technician
Company: The Rockridge Group
Location: Pine Brook
Posted on: February 19, 2026
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Job Description:
Job Description Job Description On-Site IT Support Professional.
Job Description: Frier Levitt, LLC, a boutique Healthcare Law firm
is looking for an on-site IT Support Technician to provide IT
support and assistance to employees in both our Pine Brook, NJ and
New York City Offices. The onsite support responsibilities will
perform both local, hands-on support as well as remote support and
will occasionally be responsible for hands-on support for other IT
teams for installation, troubleshooting and maintenance of
infrastructure equipment (servers, routers, switches, etc. at the
assigned location(s). The remote support responsibilities will
support end users in our Long Island, NY office and of and home/out
of state users. Job Responsibilities: • Support and maintain
Windows 10 desktop environment • Providing on-site and remote
resolution of common desktop computing issues (PC and Mac) and
acting as local enforcement for the non-automated IT security
policies. • Configuration and support of printers in a Windows
network environment • Provide training to all staff on new hardware
and software when required. • Resolving escalated and Executive
Service Desk tickets in a timely manner. • Support and
troubleshooting of common desktop applications to include, but not
limited to: Microsoft Office Suite, McAfee hard drive encryption,
Antivirus and Host Intrusion Prevention, Adobe Acrobat, and
Microsoft Office • Perform remote desktop support utilizing remote
assist applications (Lync, Bomgar, etc.) • Document & follow
processes, procedures, knowledge articles related to support
environment • Perform server & network equipment maintenance and
basic troubleshooting and maintain site documentation. • Supporting
technical and non-technical stakeholders and accommodating a
rapidly growing team. • Hardware and software asset management. •
Staff onboarding and off-boarding, including machine imaging and
account creation/configuration. Required Qualifications: •
Bachelor's degree and 2 years of desktop support experience in a
legal/professional services environment. Additional years of
related experience will be considered in lieu of a Bachelor's
degree. • Prior experience should include supporting Windows 10
desktop environment and other common desktop applications such as
MS Office Suite, McAfee hard drive encryption, Antivirus and Host
Intrusion Prevention, Endpoint backup software, Adobe Acrobat, and
Microsoft Office • Ability to identify common user experience
issues and analyze root causes, delivering and implementing viable
solutions at scale. • Proficiency with Single Sign-On and
Multi-Factor authentication. • Experience with some of the
following: MAC & iOS devices , NetDocuments, ZAC/Zultys Mobile
Applications, Center Base
Keywords: The Rockridge Group, Reading , IT Deskside Support Technician, IT / Software / Systems , Pine Brook, Pennsylvania
