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IT Help Desk

Company: Manpower
Location: Reading
Posted on: February 15, 2020

Job Description:

National Logistic Company in Reading PA is seeking for enthusiastic, curious professionals IT Service Desk Technician with a passion for technology, problem-solving, and having meaningful interactions with our customers. This is a unique chance to get in on the ground floor of a fast-growing team, with opportunities to grow into future roles such as: product specialist, customer success, marketing, and more.As an IT Help Desk you will act as the front line for general customer inquiries and issues, handle the bulk of the reactive/inbound "break/fix" calls, assist customers with administrative tasks and help with technical issues related to Connected Fleet digital tools. For example: Password rests, Adding New Users, Troubleshooting, General How-To questions. Major Responsibilities* Gain a working knowledge of our digital tools* Technical Support for Customers (B2B)* Escalating Customer and/or Product issues* Managing Tickets & Handling Calls* Administrative Tasks * Other projects as assigned by the supervisor* Regular, predictable, full attendance is an essential function of the jobSkills* Customer Service* Technical Background * Troubleshooting* Problem Solving * Organizational Skills* Time Management * Verbal & Written Communication Skills Relevant Experience* Experience working with both computer hardware and software is important due to the end-to-end nature of on board technology systems* Minimum 1-2 of professional Experience Bilingual (Spanish) Education High School diploma or equivalent required2 year degree or relevant years of experience Anyone that has experience as the following would be ideal:* Customer Support* IT Service Desk* Tech Support* Product Specialist * Geek Squad

Keywords: Manpower, Reading , IT Help Desk, Other , Reading, Pennsylvania

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