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Sr. Director of Collections Strategy and Operations

Company: Santander Group
Location: Reading
Posted on: September 13, 2020

Job Description:

Sr. Director of Collections Strategy and Operations Location Reading, United States Category Operations & Business Support Date posted 10/07/2020 Job ID 2002150

Sr. Director of Collections Strategy and Operations - 2002150

Description

As a member of the Technology & Operations organization you will be part of the team that serves the needs of Santander Bank, N.A., including products and services for personal, business and corporate customers. Our people are at the heart of everything we do. We are committed to teamwork, and we encourage collaboration and innovation to be a smart, customer-focused and solutions-oriented organization

- The Technology Team supports the development, implementation and ongoing maintenance of all banking systems. This team has the expertise and commitment to develop high-quality solutions to meet the needs of a fast-paced and complex operating environment.

- The Operations Team supports the processing for all the bank’s transaction channels. Each day, this team excels when faced with opportunities and challenges to make a meaningful, error-free difference for our customers.

Summary

Reporting directly to the Head of SBNA Operations, the Sr. Director of Collections Strategy and Operations oversees the Collections operations team in Reading, PA and is responsible for ensuring all policies, procedures and regulations are followed during the collection process. The incumbent connects directly with account holders and agencies through various touch points that will improve the collections strategies and maintain a high level of brand acceptance. S/He is focused on creating a positive and professional environment where delinquent account holders view the collection team as knowledgeable, helpful and a solution provider.

Duties and Responsibilities

Leads  the consumer and small business banking collections strategy and operations function for SBNA

Monitors collection and loss trends and effectively communicates these trends to executive management

Develops and implements collection strategies that maximize resources while minimizing expenses and losses

Identifies opportunities to improve contact and payment rates

Directs the collection of past due accounts to maintain delinquency percentage and losses with acceptable levels

Plays key role in developing business cases for and driving complex projects

Ensures that collection programs offered to customers are administered effectively and comply with company guidelines and procedures

Ensures compliance with all federal and state laws and regulations and company collection policies

Approves and controls collection-related expenses; ensuring that expenses are necessary and reasonable

Ensures a strong and closely monitored control environment to effectively mitigate risk

Performs monthly, quarterly and annual reviews as required

Defines, develops and executes innovative and new solutions that improve Santander's overall processes

Reviews and analyzes all available reports and metrics to determine trends and opportunities for process and efficiency improvement

#LI-DM1 At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. We actively encourage everyone to apply.

Qualifications

Bachelor's Degree or equivalent work experience; Master's degree preferred

9-12 years of experience in a corporate collections environment, at least three of which must be leading a collections team

Bank collections experience strongly preferred

Familiarity with traditional industry collection metrics and strategies

Analytical and process-oriented mindset

Thorough knowledge of current technology; including collections, call center, and predictive dialing technology

Ability to effectively develop and deliver executive presentations

Comfortable presenting performance data to large groups and senior level executives

Experience working and communicating directly with regulators (OCC, CFPB, FRB, etc.)

Deep understanding of consumer, residential, commercial and/or dealer originated installment lending as applicable

Basic knowledge of on-line collection systems

Knowledge of general organizational operations and procedures

Job : Business Operations

Primary Location : Pennsylvania-Reading-601 Penn Street - 06438 - Reading-Corp

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Operations & Business Support, Reading, Pennsylvania, United States Remove

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Keywords: Santander Group, Reading , Sr. Director of Collections Strategy and Operations, Other , Reading, Pennsylvania

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