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Senior Relationship Banker, Reading, PA

Company: Santander Holdings USA Inc
Location: Reading
Posted on: October 14, 2020

Job Description:

Senior Relationship Banker, Reading, PA -- - -- 2003341 -- Description -- Santander is one of the largest banks in the world, and one of the top banks in the United States based on deposits.-- With a principal presence in the northeast U.S., Santander------s retail division serves nearly 2 million customers and more than 140k business customers in the US. -- As a Senior Relationship Banker, you will be responsible for acquiring, deepening, and retaining relationships with consumer and small business customers (with annual revenue up to $3MM). -- You will directly manage and grow a client portfolio of the most complex and highest value consumer and small business clients in the branch. -- You will deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners. -- Responsibilities -- ---- -- -- -- -- -- -- -- -- Put the customer at the center of everything you do, deepen relationships and make connections during every interaction. ---- -- -- -- -- -- -- -- -- Engage customers through proactive, outbound calling for both service and relationship deepening opportunities. ---- -- -- -- -- -- -- -- -- Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future. ---- -- -- -- -- -- -- -- -- Be the expert on Santander products and services and be able to articulate the benefits that will help customers based on their need. ---- -- -- -- -- -- -- -- -- Independently manage a portfolio comprised of both High Value consumer clients and Small Business customers with annual revenue up to $3MM. ---- -- -- -- -- -- -- -- -- Aptitude & interest in serving business clients- reviewing financial statements and advanced knowledge of small business credit. ---- -- -- -- -- -- -- -- -- Participates in joint calling with Product partners to generate and deepen relationships with business customers. ---- -- -- -- -- -- -- -- -- Recommend the best needs-based solution; deliver solutions directly as well as introduce key partners (i.e. Investment, Mortgage etc.) when appropriate. ---- -- -- -- -- -- -- -- -- Build trust and deliver solutions by setting expectations and meeting commitments. ---- -- -- -- -- -- -- -- -- Develop relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers. ---- -- -- -- -- -- -- -- -- Deliver an outstanding customer experience in every interaction. -- Ensure timely follow up and escalate for resolution when appropriate. ---- -- -- -- -- -- -- -- -- Ensure compliance with all bank policies, procedures and regulatory requirements. -- Qualifications -- Qualifications -- ---- -- -- -- -- -- -- -- -- Bachelor------s degree (required). ---- -- -- -- -- -- -- -- -- 5-9 years of experience in a customer facing environment including a minimum of 2-3 years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships. ---- -- -- -- -- -- -- -- -- Strong financial acumen; general knowledge of consumer and small business products, and small business lending. ---- -- -- -- -- -- -- -- -- Motivated to help people achieve financial goals. ---- -- -- -- -- -- -- -- -- Passion and personal commitment to proactively help customers. ---- -- -- -- -- -- -- -- -- Exceptional listening and communication skills in person and over the phone. ---- -- -- -- -- -- -- -- -- Ability to work effectively in a team environment, building strong relationships with colleagues and business partners. ---- -- -- -- -- -- -- -- -- Ability to use critical thinking to solve problems and provide solutions to customer issues. ---- -- -- -- -- -- -- -- -- Demonstrated proficiency using the phone to engage with customers. ---- -- -- -- -- -- -- -- -- Basic computer skills. -- At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.-- We actively encourage everyone to apply . -- -- -- Job : -- Relationship Management -- Primary Location : -- Pennsylvania-Reading-4900 Perkiomen Avenue - 00802 - Exeter - Branch -- -- -- Organization : -- Consumer & Business Banking (1001) -- Schedule : -- Full-time -- Job Posting : -- Oct 8, 2020, 9:00:20 PM --

Keywords: Santander Holdings USA Inc, Reading , Senior Relationship Banker, Reading, PA, Other , Reading, Pennsylvania

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