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Avaya Voice Engineer

Company: Yoh A Day & Zimmerman Company
Location: Reading
Posted on: November 20, 2020

Job Description:

Senior Voice Engineer with Avaya Skills Location West Reading, PA This role will begin as a 40 hour per week contractor before eventually converting over to a salaried fulltime position. JOB SUMMARY The Voice Engineer provides unified communication engineering support, operational support, and project support for client's voice network infrastructure. The Voice Engineer will be responsible for maintaining our existing voice network infrastructure, as well as commissioning of new network elements, maintenance, and improvement. The Voice Engineer will also be responsible for interacting with vendors, service providers and carriers and play an important role in day-to-day activities. Examples of these activities would be including the development of policies and procedures for normal voice network operations, disaster avoidance mitigation planning, and the continual documentation of all diagrams schematics, device configurations, monitoringmanagement and recovery systems. This role also includes leading all engineering projects for VolP initiatives and configuring and optimizing all VoIP IP-PBX telephone systems and services, including but limited to call routing design, integrating voicevideo, and implementing collaboration systems. They will also be responsible for performing analysis and partnering with resources in the development, engineering, and implementation of solutions. The overall mission is to ensure the smooth operation with maximum performance and availability for clients business units. The Voice Engineer is key in maintaining Service Level Agreements (SLAs) for all organizational IP telephony applications and systems. EDUCATION REQUIREMENTS Bachelor's Degree or combination of relevant education experience may be considered in lieu of Bachelor's Degree EXPERIENCE Minimum of 5 years of relevant experience REQUIRED SKILLS Excellent Teamwork Skills JOB RESPONSIBILITIES Acts with a high degree of accountability and commitment to meeting customer and management expectations. Monitors effectiveness and efficiency of existing systems assists with development and implementation strategies for improving the efficiency, reliability and performance of these systems. Collaborates with Network to analyze network activity and network related issues to discover and prevent systematic errors. Recommends andor implements Unified Communications network monitoring software and design changesenhancements to improve system availability and overall performance. Helps establish and maintain Unified Communications standards and procedures and expectations, as part of the deployment of new infrastructure services systems and technologies. Manages escalations of CollaborationVideo issues prioritizes and responds to ServiceNow tickets as appropriate. Troubleshoots and maintains a geographically dispersed, yet fully redundant Unified Communications network environment. Acts as a resource for problem resolution, solving the most difficult and complicated technical problems in the Unified CommunicationsVideo environment. Uses knowledge of current systems to promote beneficial capabilities and leverage use of the system's features. Provides Third-Level telecom technical support to local IT staff and Tower Health Business Units including occasional after-hours support. Performs analyses on company's growth to determine the impact on its network infrastructure and provide cost-effective, high quality solutions and recommendations over time to IT managers and stakeholders. Leads service system upgrades while being a team player involving telecommunications and networking projects. Researches and evaluates available and emerging voice, data and video communication technologies to recommend future implementations. Works with vendors to provide support required to meet internal SLA's. Experience working with TAC to resolve problems. Execute disaster recovery maintenance, scheduled testing and development of disaster recovery plans to detect faults, minimize malfunctions and back-up systems. Plans, designs and implements dial plan for proper E911 compliance Participates in on-call rotation for after-hours support and serves as backup for team members during paid time off Performs other duties as required or directed. diceSP

Keywords: Yoh A Day & Zimmerman Company, Reading , Avaya Voice Engineer, Other , Reading, Pennsylvania

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