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Help Desk

Company: Kforce Technology
Location: Reading
Posted on: January 15, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client in search of a Help Desk in Reading, PA. Summary: The Help Desk Agent position requires the handling of multiple avenues of contact for assistance throughout the business day; quickly, courteously and efficiently. During each contact for assistance, Agents are required to notate, diagnose and either resolve or escalate the issue to the appropriate support group. This process requires robust troubleshooting and decision-making skills to effectively execute. In addition, agents are also tasked with performing other duties, such as password resets and in-depth documentation of solutions and fixes. Responsibilities: * Provide consistent high-quality customer service to both internal and external customers that meet or exceeds the company's standards* Answering calls and chats from team members, assisting them with problems, entering problems into the help desk ticketing system, and escalating all critical issues* Handling password reset requests and responding to email promptly* Diagnosing, evaluating, and prioritizing requests for assistance from team members experiencing problems with hardware, application software, Windows operating systems, networking, and other computer related issues* Escalating complex problems pertaining to software, hardware, and LAN/WAN networking to next level of support for problem resolution* Dispatch field service resources as needed for hardware repairs* Research, resolve, and follow-up on routine team member problems* Maintain a flexible schedule, including evenings and Saturdays* Other duties as assigned or requestedJob Requirements:REQUIREMENTS:* To be considered for this position, candidates must have experience in a similar role, or they must possess significant knowledge, experience, and abilities to successfully perform the responsibilities listed* Relevant education and/or training will be considered a plusKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.SDL2017

Keywords: Kforce Technology, Reading , Help Desk, Other , Reading, Pennsylvania

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