Customer Service Representative
Company: Aerotek
Location: Etters
Posted on: April 9, 2021
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Job Description:
Job Description:Aerotek is now hiring for a Customer Service
Representative position at a local manufacturer in York, PA. The
Customer Service Representative will serve as the primary interface
between our client and their customers for all order related
activities and inquiries. They will work closely with field sales
to understand and meet the customer's ever changing needs.Job
Duties:- Provide timely, accurate communication on all price and
product availability requests- Receive and process customer orders
on a timely basis, understand the specific product and shipping
requirements, and transmit this info to the pertinent functions
within the business - Will need to process all types of orders as
instructed or access a customer's online site to pull orders-
Maintain the customer cross reference file and shipping
arrangements in current programs and on the customer master
profiles- Thorough understanding of on-time delivery requirements
and performance measurement criteria of focused accounts -
Demonstrate effective order management skills allowing AFCI to
attain preferred supplier ratings at suchaccounts- Monitor daily
status of all late and/or held orders while looking at alternatives
for timely delivery through other shipment methods or product
substitution solutions- Provide prompt accurate response to
customer inquiries regarding such orders, shipments and invoice
statuses.- Assist in the collection of receivables and resolve
disputed invoices/open adjustments by working with customer's
buyers and AFCI Finance- Communicate and interface with Product
Marketing and Field Sales to share all information regarding any
customer issues- Effectively utilize all resources to meet/exceed
customer expectations where standard procedures may fall short-
Project a positive image of the business and the customer service
function to our customers and other employeesSchedule:Monday -
Friday8:00am - 5:00pmSkills & Qualifications:- Previous Customer
Service Experience in the Manufacturing Industry- Experience
handling customer issues, managing calls and customer accounts,
customer portals, etc.- Excellent computer skills and some data
entry experience About Aerotek:We know that a company's success
starts with its employees. We also know that an individual's
success starts with the right career opportunity. As a Best of
Staffing Client and Talent leader, Aerotek's people-focused
approach yields competitive advantage for our clients and rewarding
careers for our contract employees. Since 1983, Aerotek has grown
to become a leader in recruiting and staffing services. With more
than 250 non-franchised offices, Aerotek's 8,000 internal employees
serve more than 300,000 contract employees and 18,000 clients every
year. Aerotek is an Allegis Group company, the global leader in
talent solutions. Learn more at Aerotek.com.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.
Keywords: Aerotek, Reading , Customer Service Representative, Other , Etters, Pennsylvania
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