Customer Service Representative

Company: Aerotek
Location: Etters
Posted on: April 9, 2021

Job Description:

Job Description:Aerotek is now hiring for a Customer Service Representative position at a local manufacturer in York, PA. The Customer Service Representative will serve as the primary interface between our client and their customers for all order related activities and inquiries. They will work closely with field sales to understand and meet the customer's ever changing needs.Job Duties:- Provide timely, accurate communication on all price and product availability requests- Receive and process customer orders on a timely basis, understand the specific product and shipping requirements, and transmit this info to the pertinent functions within the business - Will need to process all types of orders as instructed or access a customer's online site to pull orders- Maintain the customer cross reference file and shipping arrangements in current programs and on the customer master profiles- Thorough understanding of on-time delivery requirements and performance measurement criteria of focused accounts - Demonstrate effective order management skills allowing AFCI to attain preferred supplier ratings at suchaccounts- Monitor daily status of all late and/or held orders while looking at alternatives for timely delivery through other shipment methods or product substitution solutions- Provide prompt accurate response to customer inquiries regarding such orders, shipments and invoice statuses.- Assist in the collection of receivables and resolve disputed invoices/open adjustments by working with customer's buyers and AFCI Finance- Communicate and interface with Product Marketing and Field Sales to share all information regarding any customer issues- Effectively utilize all resources to meet/exceed customer expectations where standard procedures may fall short- Project a positive image of the business and the customer service function to our customers and other employeesSchedule:Monday - Friday8:00am - 5:00pmSkills & Qualifications:- Previous Customer Service Experience in the Manufacturing Industry- Experience handling customer issues, managing calls and customer accounts, customer portals, etc.- Excellent computer skills and some data entry experience About Aerotek:We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. As a Best of Staffing Client and Talent leader, Aerotek's people-focused approach yields competitive advantage for our clients and rewarding careers for our contract employees. Since 1983, Aerotek has grown to become a leader in recruiting and staffing services. With more than 250 non-franchised offices, Aerotek's 8,000 internal employees serve more than 300,000 contract employees and 18,000 clients every year. Aerotek is an Allegis Group company, the global leader in talent solutions. Learn more at Aerotek.com.The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Keywords: Aerotek, Reading , Customer Service Representative, Other , Etters, Pennsylvania