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Technical Support - (Middletown, PA)

Company: Kelly Services
Location: Middletown
Posted on: April 9, 2021

Job Description:

SYNOPSIS:This position will be responsible for a designated area of the business and will provide client hardware and software support.--RESPONSIBILITIES:

  • Follow standard Service & Support procedures
  • Install and configure computer applications
  • Diagnose and solve hardware/software faults
  • Coordinate with vendors to resolve hardware/software faults
  • Create and resolve Problem Records
  • Set up and manage user accounts and permissions
  • Validate and approve VPN access for remote users
  • New User setups and configuration of hardware
  • Support in testing of new applications and systems
  • Log all Service Desk interaction in the IT Service Desk tool
  • Provide internal support documentation of resolutions--
  • Demonstrated ability to manage multiple priorities and follow through on projects to completion
  • Implementation of assigned projects
  • Identify and escalate situations requiring urgent attention
  • Perform PC maintenance
  • Solve mobile device issues on IOS platform and MDM technologies
  • Maintain IT Assets inventory
  • Phone Duties as assigned
  • Keep current with Industry technology advancements
  • Other duties as assigned
  • First Call Resolution--QUALIFICATIONS:
    • Knowledge of Microsoft Suite of software products
    • Understanding of Active Directory security groups
    • Ability to determine client versus server issues
    • Self-motivated with the ability to work quickly and independently with minimal supervision
    • ITIL knowledge
    • Knowledge of and ability to troubleshoot hardware and software systems
    • Ability to communicate and work with others effectivelyWhy Kelly--?By partnering with Kelly IT, you'll have direct connections to top companies around the globe-giving you the chance to put your tech skills to work on some of today's most intriguing, innovative, and high-visibility projects. In a world where change is the only constant, our unparalleled connections and IT market expertise help you take your skills exactly where you want to go. We're here to help you gain experience, keep learning, and move your career forward.About Kelly--At Kelly, we're always thinking about what's next and advising job seekers on new ways of working to reach their full potential. In fact, we're a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.]]

Keywords: Kelly Services, Reading , Technical Support - (Middletown, PA), Other , Middletown, Pennsylvania

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