IT cybersecurity Specialist (CUSTSPT/InfoSec)

Company: Department of Defense
Location: Mechanicsburg
Posted on: June 10, 2021

Job Description:

• Duties

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Duties

Summary

This position is being recruited under 10 USC 1599f into the Cyber Excepted Service and does NOT convey eligibility to be converted to the Competitive Service. It has been identified as a position necessary to carry out and support the mission of the US Cyber Command.

It is in the Professional Work Category at the Entry/Developmental Work Level within the CES Occupational Structure.

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Responsibilities

• Serves as a technical analyst and primary customer liaison with responsibility for resolving difficult customer problems involving integration or configuration issues of a wide variety of applications, and desktop configurations.
• Provides technical advice and assistance to include troubleshooting, diagnosing and resolving customer application problems in response to reported or observed incidents and ensures critical business activities are carried out.
• Reviews, validates and standardizes problem resolutions for inclusion in the problem resolution database.
• Researches, evaluates and provides feedback on problematic trends and patterns in customer support requirements for new or modified systems and services based upon an analysis of business needs and practices.
• Applies information security/information assurance policies, principles and practices in the delivery of customer services.

Travel Required

Occasional travel - You may be expected to travel for this position.

Supervisory status

No

Promotion Potential

11

• Job family (Series)

2210 Information Technology Management

Similar jobs

• Analysts, Applications
• Analysts, Information Security
• Applications Analysts

• Information Security Analysts

• Requirements

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Requirements

Conditions of Employment

• Must be a U.S. Citizen.
• Males born after 12-31-59 must be registered or exempt from Selective Service.
• This national security position, which may require access to classified information, requires a favorable suitability review and security clearance as a condition of employment. Failure to maintain security eligibility may result in termination.
• Drug testing may be required.
• Shift work may be required.
• Recall/On Call 24/7 may be required.
• Rotating Shifts may be required.
• Information Assurance Certification may be required.
• Security Clearance will either be Secret or Top Secret.

Qualifications

In order to qualify for this position, you must meet the requirements described below.

Basic Requirements:

Attention to Detail

Oral Communication

Problem Solving

Customer Service

Qualifying Experience:

To qualify at the GG-07, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: experience assisting and researching customer's issues with applications and desktop configurations.

To qualify at the GG-09, your resume must describe at least one year of experience that demonstrates the competencies necessary for immediate success in the position. Experience refers to any paid or unpaid experience, including volunteer work and Military service, that would be considered equivalent to work normally performed at the next lower grade level in the federal service. For this position, qualifying experience is defined as: experience assisting internal and external customers with installing and troubleshooting applications and desktop configurations.

Candidates must describe how they meet the qualifying experience and/or selective placement factor(s) within the body of their resume. All qualifications must be met within 30 days after the closing date of this announcement.

Education

GG-07 (2-grade interval) Substitution of Education for Experience: One full year of graduate level education or Superior Academic Achievement may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.

GG-9 Substitution of Education for Experience: Two full years of progressively higher level graduate education, Master's or equivalent graduate degree, may be substituted to meet the qualifying experience requirement. If you are using education to substitute for the qualifying experience, you must submit transcripts at the time you apply.

To be creditable, education must have been obtained in an accredited college or university. You must report only attendance and/or degrees from schools accredited by accrediting institutions that are recognized by the U.S. Department of Education .

Foreign Education: If you are using education completed in foreign colleges or universities to meet the qualification requirements, you must show that the education credentials have been evaluated by the National Association of Credential Evaluation Services at the time of application. National Association of Credential Evaluation Services .

Keywords: Department of Defense, Reading , IT cybersecurity Specialist (CUSTSPT/InfoSec), Other , Mechanicsburg, Pennsylvania