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Systems Engineer Level II

Location: Reading
Posted on: June 10, 2021

Job Description:

Job DetailsLevelExperiencedJob LocationAC8393 West Reading - West Reading, PARemote TypeN/APosition TypeUndisclosedEducation LevelUndisclosedSalary Range$50,000.00 - $75,000.00 Salary/yearTravel PercentageUndisclosedJob Shift7:30 -4:30 or 8:00-5:00Job CategoryInformation TechnologyDescriptionSalary - $50,000-$75,000 and a $5,000 Sign on BonusThis is a hybrid position. Fraser Advanced Information Systems has been named to the PA Best Places to Work list for 2020. Being named as a PA Best Place to work is a very prestigious honor as it is only presented to 100 PA companies, and even more impressive, only 30 medium sized companies, which Fraser is classified. We are very honored to be a part of such an impressive listThe Systems Engineer is responsible for the installation, customization and support of document management solutions, business software, and Information Technology (IT) services offered by lmagEze, Inc. a Fraser Company. Solutions and products include: Solutions will encompass Microsoft technologies and software, including SharePoint and Microsoft Server/Office, and network support services. Backup and Remote monitoring tool experience is necessary for success in this role.DUTIES AND RESPONSIBILITIES:Installation of hardware and software products at customer locations.Providing customer technical support for hardware and software products (incoming phone calls, email questions/requests, and on-site support).Testing new product releases to identify and correct problems prior to stallation of software upgrades, releases and updates to existing customers.Supporting and/or participating in product demonstrations and pre-sales meetings.Assisting in the specification, preparation and presentation of proposals, as required.Tracking and recording personal billable and non-billable work on a timely basis, thoroughly and accuratelyParticipating in workshops, webinars and vendor shows to promote Professional Services offerings, if required.Obtain and maintain required technical certifications. This may require off; hours time for study and preparation.Assisting in the administration of Fraser and lmagEze, Inc. in-house systems and services, if required.QualificationsEducation: BS degree in Information Technology or career related technical certifications preferred Experience: 3-5 Years working in a related position with in the IT support fieldSkills Technical:Windows Server Network Administration (2003, 2008, 2012 SBS)Active Directory- Installation, Setup, Configuration, Troubleshooting, Exchange Server 2003/2007/2010Domain Controller/ Local Routing Functionality - Installation, Setup, Configuration, TroubleshootingllS Administration: Website service troubleshooting, and planningTCP/IP Protocol - Subnetting, Configuration, TroubleshootingServer Hardware and Software - Installation, Setup, ConfigurationProblem resolution and analysis - general troubleshootingRemote and on site customer network supportPlanning, migration, deployment, and customizationDesktop/User Support (XP, Vista, Windows 7)SharePoint Services 2.0 I 3.0, Sharepoint 2010 ServerISA ServerSQL Server (2005, 2008, 2012 Express)Backup software - Barracuda and AxcientMicrosoft Office Professional Suite Products - Word, Excel, PowerPoint, Access, Visio, OutlookTest engineeringTesting hardware and software expertise - testing on all Windows Operating SystemsFamiliarity with Windows installation procedures, file locations, registry propertiesCreating test environments (Laboratories, Virtual and Physical Test Hardware)Network management and support- some knowledge of modems, routers, terrestrial/wireless servicesProfessional SkillsStrong client facing communication skills - both written and verbal - with a focus on customer serviceEffectively and efficiently carry out written and verbal job related instructions, with or without supervisionExercise sound judgment when evaluating situations, when offering positive suggestions, and when making decisionsRespond to inquiries and/or complaints in a timely and professional mannerWork under pressure typically associated with this type of positionProfessional appearance and presentationValid driver's licenseBenefitsCompetitive compensation$5,000 sign on bonusCompany incentives and promotionsProfessional environment with opportunities for advancement based on performanceOutstanding training program with industry leadersComprehensive benefits package which includes medical, dental, vision, life and disability, vacation, paid holidays, 401k with company match, and expense reimbursementWe welcome the opportunity to discuss what the next successful years in your career could look like here at Fraser

Keywords: FRASER ADVANCED INFORMATION SYSTEMS, Reading , Systems Engineer Level II, Other , Reading, Pennsylvania

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