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Strategic Account Support I

Company: Marco Technologies
Location: Middletown
Posted on: June 10, 2021

Job Description:

Marco is a one-stop shop for all things business tech. Our employees are "movers and shakers" and our company is always striving to do what's right. Does this sound like a culture you want to be a part of? We're hiring a new team member to help take Marco's technology further - working full-time, Monday - Friday, 8am-5pm.

More about us. We do it all - from copy and print solutions to IT and managed services. We are an organization led by salespeople with 750+ engineers ready to fix any and all issues. We have offices in 12 states and service nationally.

Join our growing team. You won't regret it.

The Strategic Accounts Support I is responsible for planning, executing and finalizing projects according to strict deadlines and within budget. This includes acquiring resources and coordinating the efforts of team members and third-party contractors or consultants in order to deliver projects according to plan. The Strategic Accounts Support I will define the assigned projects' objectives and oversee quality control through its life cycle. The Strategic Accounts Support I will also be responsible for providing account management including coordination of internal analytical, strategic and technical resources to meet client's need and expectations while creating and maintaining a mutually beneficial partnership for Marco and the client.

Main Responsibilities:

  • Plan the project in order to accomplish its goals or produce the deliverables required within constraints such as time, cost and agreed quality standards.
  • Continuously monitor progress in terms of the status of the plan, budget and profitability and report back to the project team, management and the client or the funding organization weekly.
  • Coordinate schedules and activities, check orders and track progress and results of projects.
  • Partner with Sales Representatives to complete statements of work (SOWs).
  • Communicate expectations for implementation and solution with client.
  • Conduct on-site client visits to perform and/or oversee discovery process .
  • Identify, log, analyze and manage potential and actual issues and risks. Take corrective action to reduce risks that might impact on scope, schedule, quality and cost .
  • Identify and monitor where extra time or extra resources are required and where efficiencies can be made. Recognize deviations and act accordingly to achieve desired objectives.
  • Manage and coordinate work or parts of the work completed by third party contractors or consultants.
  • Bring the project to a close including but not limited to obtaining client acceptance on end of project and ensuring project requirements are achieved in a timely fashion and within budget guidelines.
  • Possess a working knowledge of the technology being used in order to conduct training and understand requests coming from specialists and technical staff to evaluate what is reasonable or possible.
  • Follow structure for project documentation and validate that all client documentation requirements have been met at the close of the project.
  • Proactively analyze client utilization needs, challenges and contract profitability trends on an ongoing basis.
  • Establish productive, professional relationships with key personnel in assigned client accounts, including establishment of expectations and ongoing consultation to improve experience while maintaining efficient and repeatable service practices.
  • Prepare account analysis and customized reports for sales resources and clients.
  • Conduct regular account review meetings with clients at client locations to communicate account information such as statistics, metrics, financials and utilization and make recommendations for contract modifications.
  • Work closely with sales and service leadership or other resources to ensure on-going client retention, effective problem resolution to issues that arise and discuss contract change recommendations.
  • Strive to preserve and improve overall contract profitability through adjusting contract fees on designated schedule, updating print allowances, providing recommendations for additional services and ensuring non-covered services and/or exclusions are appropriately managed.
  • Manage existing client contract renewals and pricing recommendations through partnership with sales team to re-sign clients into new multi-year agreements proactively.

Required Qualifications:Associate's Degree and 2+ years of experience or equivalent experience2+ years of previous related experience.Proficiency with business collaboration tools such as Office applications and project management tools.Ability to create and use Gantt charts, spreadsheets or other appropriate tools to manage people and tasks and keep up-to-date.


We're not just competitive when it comes to business tech - we're also pretty proud of what we offer our employees. Our benefits include medical, dental, and vision insurance. We also have paid holidays and vacation, 401k with generous company match, flexible spending accounts, employee purchase program, employer-paid life insurance, voluntary-term life insurance, short and long-term disability, critical illness and accident benefits, and pet insurance. Yes, we care about your furry family too.

To apply (and to learn more about what makes us great), visit:


Keywords: Marco Technologies, Reading , Strategic Account Support I, Other , Middletown, Pennsylvania

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