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User Management

Company: EDC Consulting LLC
Location: Mechanicsburg
Posted on: June 10, 2021

Job Description:

User Management Analysts are the front line to customer experience ensuring the user has access to the needed systems. User Management Analysts diagnose computer hardware, network systems and computer software programs accurately and quickly. User Management Analysts must use good judgment to determine if they can assist the customer immediately or need to escalate the issue to an appropriate colleague. User Management Analysts walk customers through problems, train them to install software packages, and respond to questions about network systems. They also handle printing queries, hardware questions and report bugs users find in software programs.

Three (3) years of technical or business experience with understanding of technical aspects in software development, database system development, software programming and applications management across multiple software platforms. Demonstrates ability to work independently based on the strategic plan, or under general direction User Management Analysts must have excellent interpersonal and technical skills. They must troubleshoot problems accurately, have grace under pressure and possess a patient attitude to deal with a variety of situations and personalities.

Bachelor's degree or 4 years related experience.

Federal experience is required.

Keywords: EDC Consulting LLC, Reading , User Management, Other , Mechanicsburg, Pennsylvania

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