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Director, Operations

Company: Sunset Grown
Location: Jonestown
Posted on: June 10, 2021

Job Description:

Primary Function: The Director, Operations is responsible for the operation and oversight of the following departments: Production, Scheduling, Shipping, and Receiving. The Director, Operations will oversee these departments to ensure success in the areas of people, safety, customer service, quality, and cost.

Primary Responsibilities:

  • Establish the overall vision and direction for internal operations of the assigned departments and carry out strategic initiatives
  • Support employee safety programs and food safety requirements to maintain safe working conditions and to deliver safety targets
  • Strong focus on customer service by preventing late trucks and rejections and controlling fill rates
  • Manage product utilization by maintaining grade out, allocation, and freshness
  • Monitor financial performance and maintain the budget for assigned departments by controlling cost per pound
  • Ensure that the operations are compliant with all Food Safety requirements and successfully protects our customers/consumers
  • Monitor departmental performance against goals to ensure that progress is being made, and that corrective action is taken if necessary
  • Meet regularly with Region VP, Operations and other plant management to facilitate resolution of issues/problems between segments and identify best practices
  • Working with Human Resources, responsible for recruitment, hiring, terminations and performance management to meet the staffing requirements of the departments
  • Manage the morale in the department by setting and demonstrating a strong business ethic for dealing with employees, suppliers and customers
  • Make recommendations to enhance and develop policies, procedures and service systems to meet operational goals
  • Handle customer inquiries and complaints
  • Measure and monitor key customer service areas
  • Examine reports (e.g., inventory, sales and daily reports) to determine the operational activities and ensure optimum performance
  • Ensure that all reporting employees adhere to company policies and procedures

Education/Background Requirements:

  • Bachelor's degree preferred
  • At least five years of related experience required

Specific Knowledge, Skills and Abilities Required

  • Effective leadership skills, with a strong focus on operations and business processes
  • Able to identify key issues; creatively and strategically overcome internal challenges or obstacles
  • A clear and solid understanding of personnel policies, practices, and procedures and other operational issues faced by the organization
  • Effective attention to detail and a high degree of accuracy
  • Sound analytical thinking, planning, prioritization, and execution skills
  • Ability to communicate effectively and professionally, present information and direction, and field questions from managers, employees and external contacts
  • Highly proficient in computer-use skills (MS Office: Word, Excel and PowerPoint)
  • Willingness to work independently, with minimal supervision and take ownership of job
  • Willingness to work with a high degree of professionalism and personal integrity
  • Need to be creative, adaptable and able to accurately handle out-of-the-ordinary issues with a sense of urgency
  • Working knowledge of local, state and federal laws and requirements to maintain compliance to all relevant statues and guiding principles including but not limited to: FDA, USDA, MIOSHA, OSHA

Working Conditions:

  • Combination of office and refrigerated warehouse environment
  • Must be capable of lifting up to 30 lbs.
  • Position requires sitting, standing, walking and bending on a regular basis
  • Valid passport, driver's license and clean driving record is required
  • Must have manual dexterity to perform computer skills
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Mastronardi Produce is pleased to offer:

  • Weekly pay with direct deposit or cash card options
  • Medical/Dental/Vision plans
  • Retirement and life insurance programs
  • Paid time off
  • Opportunity for growth and advancement


Keywords: Sunset Grown, Reading , Director, Operations, Other , Jonestown, Pennsylvania

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