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E-Commerce Fraud Prevention Consultant

Company: Webstaurantstore
Location: Lititz
Posted on: June 12, 2021

Job Description:

Job Description

Join one of Pennsylvania's fastest growing companies today! WebstaurantStore, Clark Associates company, is looking for analytical, determined and diplomatic candidates to join our growing company as a Fraud Prevention Consultant within our Order Optimization Department. This role focuses on having an investigative eye, collecting information and using logic to solve abstract problems and is a key part of growing our business and serving the purchasing needs of foodservice professionals worldwide.

As a Fraud Prevention Consultant you will:

  • Analyze incoming orders to spot trends and prevent fraudulent order attempts
  • Communicate empathetically with cardholders to confirm order authenticity
  • Make and execute decisions regarding validity of orders
  • Investigate and generate documentation to resolve customer chargebacks with a proactive approach to stop unauthorized and/or unsupported deductions, while maintaining a strong customer service mindset
  • Monitor decisions on chargebacks with credit card processors and provide rebuttal arguments for denied chargebacks when appropriate
  • Measure, track, and communicate data on fraudulent attempts and chargebacks on a regular basis
  • Work cooperatively with other Fraud Prevention Consultants to recognize trends and update system accordingly
  • Evaluate current processes and suggest any appropriate improvements to increase efficiency, reduce loss, and enhance the customer experience

We are looking for driven, motivated candidates who:

  • Can support a position and influence outside opinion
  • Notices the small details
  • Is not afraid to take ownership of decisions and leverages data to back up those decisions
  • Adept at communicating effectively to a variety of audiences
  • Able to prioritize and balance multiple responsibilities
  • Able to balance desired business and customer outcomes
  • A team player who wants to contribute to a thriving culture
  • Able to flourish in a fast-paced, changing environment
  • Has strong Excel experience
  • Computer literate
  • Have a college degree

We offer competitive compensation and a comprehensive benefits package including paid time off, medical/dental insurance, wellness programs, gym membership reimbursement, work from home opportunities, and a 401k with company match. Employees also enjoy regular food service industry training from top manufacturers and product experts.

Our Pennsylvania headquarters feature an on-site fitness center, regular training sessions, game room, and the chance to cook and eat delicious meals in our test kitchen, outfitted with some of our newest and best professional restaurant equipment.

If you're ready for a challenge, and have the ambition to succeed in a fast paced, growing industry, we'd love to discuss the Fraud Prevention Consultant position with you! Submit your resume and apply online today.

(For remote work, we are currently employing legal residents of the following states: AL, AZ, AR, DE, FL, GA, KS, KY, MD, MI, MS, NV, NC, OH, OK, PA, TN, TX, VA, WI, or WY)

Keywords: Webstaurantstore, Reading , E-Commerce Fraud Prevention Consultant, Other , Lititz, Pennsylvania

Click here to apply!

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