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Engagement Coordinator

Company: 360pi
Location: Hershey
Posted on: November 22, 2021

Job Description:

The Engagement Coordinator role is centered on developing lasting relationships with clients by helping them leverage Numerator solutions. The Engagement Manager is tasked to drive retention, engagement, and utilization across Numerator solutions, with a focus on leading with business value. Engagement Coordinators are driven to understand the business issues facing their clients, and to use Numerator's data and solutions to deliver improved marketing ROI. We're looking for people who are inquisitive, intuitive, have the confidence to speak with executives, and challenge the status quo. People who are interested in helping their clients uncover new ways to utilize Numerator's data streams, with a passion for improving marketing outcomes. * Develop and execute on mutual client engagement plans to drive engagement and utilization across client life cycle * Help client user base leverage solutions through email, phone, online presentations and in-person meetings * Triage and address inbound client issues/reporting needs * Connect client business needs to Numerator solutions in order to retain or grow the business * Acting as a liaison between clients and internal cross-functional teams to triage and ensure the resolution of client concerns * Serve as the client advocate and share feedback internally- both in terms of opportunities and threats * Establish strong proficiency with Numerator solutions and best practices to effectively address inbound client needs * Facilitate resolution of issues with respective internal teams through designated internal systems * Bachelor's degree (any field) with a passion for marketing, research and account management/growth. * Proficient in Excel and PowerPoint (or equivalent) * Prefer experience with large data sets and project management a plus * Self-confidence coupled with strong presentation skills * Prefer 1 - 2 years of account management, research or sales experience In return, we offer the promise of a competitive starting salary (with bonus opportunity from day one), comprehensive benefits, unlimited paid time off, and a unique culture that encourages team members to grow and expand their role commensurate with their abilities. If this sounds like something you would like to be part of, we'd love for you to apply! Don't worry if you think that you don't meet all the qualifications here. The tools, technology and methodologies we use are constantly changing and we value talent and interest over specific experience. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by the law. While this position can be remote, Numerator is only able to hire in many, but not all, states and provinces. In certain cases, if you are not located in a specific area where Numerator is able to hire, you may not be eligible for employment. #LI-SS1

Keywords: 360pi, Reading , Engagement Coordinator, Other , Hershey, Pennsylvania

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