Post-Acute Patient Access Specialist
Company: ProMedica Senior Care
Posted on: May 16, 2022
Description ProMedica Senior Care provides a range of services,
including skilled nursing care, assisted living, post-acute medical
and rehabilitation care, hospice care, home health care and
rehabilitation therapy. The Post-Acute Patient Access Specialist is
Responsible for managing referrals from key hospitals and other
care settings (sites to be determined as part of the divisional
market strategy) and ensuring a smooth transition of care for
patients discharging from a care setting to our centers.
Additionally, the Post -Acute Patient Access Specialist (PAPAS)
will develop strong relationships with the key referral hospital
personnel and identify new opportunities for partnering and growth.
The goal is to grow year over year inquiries converted to
admissions. Responsibilities: Processes inquiries received either
electronically or via fax, at a minimum rate of 5-15 inquiries per
day, with an average response time rate of 15 minutes or less.
Evaluates the inquiry, makes the decision and communicates
information to facilitate the patient---s smooth transition to
center. Obtains accurate information from physicians, patient
and/or responsible party, and referral source regarding the
expected discharge plan and communicates this information to the
center team. Effectively uses referral management systems and other
tools to manage referrals. Focuses on converting inquiries to
admissions. Manages a case load and updates electronic records with
final disposition and reason lost and denied. Addresses and seeks
to work collaboratively with center to resolve customer service
issues with family and referral sources. Additionally, this job
will require a willingness to work evenings and weekends in order
to provide coverage for the Central Intake Offices 24/7 operation.
In return for your expertise, you---ll enjoy excellent training and
unlimited opportunities to learn and grow. Be a part of the team
leading the nation in healthcare. Location 583 - ProMedica Skilled
Nursing and Rehabilitation - Camp Hill, PA Educational Requirements
Bachelor degree preferred; Sales and medical training, required.
Position Requirements Two years of experience with sales and
marketing knowledge, required; Strong medical assessment skills;
Prior experience with an insurance company, private case management
company, or HMO, preferred. Familiarity with long term care and/or
subacute care, useful. Strong oral and written communications
Keywords: ProMedica Senior Care, Reading , Post-Acute Patient Access Specialist, Other , Palmyra, Pennsylvania
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