Claim Operations Specialist (Wyomissing, PA) - New Hire Bonus
Company: The Travelers Companies, Inc.
Location: Reading
Posted on: August 7, 2022
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Job Description:
Who Are We?Taking care of our customers, our communities and
each other. That s the Travelers Promise. By honoring this
commitment, we have maintained our reputation as one of the best
property casualty insurers in the industry for over 160 years. Join
us to discover a culture that is rooted in innovation and thrives
on collaboration. Imagine loving what you do and where you do
it.Compensation OverviewThe annual base salary range provided for
this position is a nationwide market range and represents a broad
range of salaries for this role across the country. The actual
salary for this position will be determined by a number of factors,
including the scope, complexity and location of the role; the
skills, education, training, credentials and experience of the
candidate; and other conditions of employment. As part of our
comprehensive compensation and benefits program, employees are also
eligible for performance-based cash incentive awards.Salary
Range$40,200.00 - $66,400.00Target Openings4What Is the
Opportunity?Under moderate supervision, this position is
responsible for partnering with claim professionals to assist
customers. Responsibilities within the team include building
customer relationships, completing financial transactions, updating
and managing important business information, and handling numerous
other duties and projects. This position does not manage others. As
part of the hiring process, this position requires the completion
of an online pre-employment assessment. Further information
regarding the assessment including an accommodation process, if
needed, will be provided at such time as your candidacy is deemed
appropriate for further consideration.Travelers offers a hybrid
work location model that is designed to support flexibility. Great
things on the Horizon! Potential for a $3,500 sign-on bonus!What
Will You Do?CUSTOMER ENGAGEMENT: Serves as a customer service
representative for the claim department by promptly and
professionally addressing customer questions and concerns, which
may include: Triage and route callers to the appropriate
department; Answers claim status and payment questions.CLAIM
OPERATIONAL SERVICE AND PARTNERSHIPS: Partners with claim
professionals in multiple departments to assist with the timely
resolution of claims, which may include: Properly documents claim
files, including notes and diaries, Requests reports and records,
and reviews medical bills, mail and wage statements. Prints and
prepares claim documents for legal and medical reviews. Reports and
assigns claims, and transitions closed files to and from off-site
storage. Receives, sorts, scans, and uploads incoming mail, and
processes out-going mail. Orders, receives and distributes supplies
and/or equipment.CLAIM PAYMENTS AND EXPENSE PROCESSING: Ensures the
proper handling of financial transactions to include: Processes and
issues claim payments including outside vendor invoices, attorney
expenses, and medical processing fees. Processes and documents
returned checks, voided checks and credits. Ensures timeliness and
accuracy of all check processing.DATA AND INFORMATION MANAGEMENT:
Maintains accurate records and information management, such as:
Prepares, generates and reviews reports using the most effective
technology. Updates data discrepancies identified in reports and
systems. Uses management information data to prepare line of
business or financial reports. Prepares operational reports for
claim professionals and managers. Accurately documents pending and
completed work activities using appropriate systems.FINANCIAL
CONTROLS AND ASSESSMENTS: Assists with claim center financial
standards, including: Performs underlying controls and effectively
communicates findings. Assesses the reasonableness of data as well
as identifying discrepancies, including reconciliations. Assesses
the effectiveness of financial controls. Prepares data entries in
accordance with established standards.Other duties as
assigned.Perform other duties as assigned.What Will Our Ideal
Candidate Have?Experience utilizing computer technology such as
Microsoft Office, e-mail, Web-enabled applications, and database
software.What is a Must Have?High School Diploma or GED.1 year of
service-related work experience OR Bachelor s Degree required.What
Is in It for You?Health Insurance: Employees and their eligible
family members - including spouses, domestic partners, and children
- are eligible for coverage from the first day of
employment.Retirement: Travelers matches your 401(k) contributions
dollar-for-dollar up to your first 5% of eligible pay, subject to
an annual maximum. If you have student loan debt, you can enroll in
the Paying it Forward Savings Program. When you make a payment
toward your student loan, Travelers will make an annual
contribution into your 401(k) account. You are also eligible for a
Pension Plan that is 100% funded by Travelers.Paid Time Off: Start
your career at Travelers with a minimum of 20 days Paid Time Off
annually, plus nine paid company Holidays.Wellness Program: The
Travelers wellness program is comprised of tools and resources that
empower you to achieve your wellness goals. In addition, our Life
Balance program provides access to professional counseling
services, life coaching and other resources to support your daily
life needs. Through Life Balance, you re eligible for five free
counseling sessions with a licensed therapist.Volunteer
Encouragement: We have a deep commitment to the communities we
serve and encourage our employees to get involved. Travelers has a
Matching Gift and Volunteer Rewards program that enables you to
give back to the charity of your choice.Employment
PracticesTravelers is an equal opportunity employer. We value the
unique abilities and talents each individual brings to our
organization and recognize that we benefit in numerous ways from
our differences.If you are a candidate and have specific questions
regarding the physical requirements of this role, please send us an
email so we may assist you.Travelers reserves the right to fill
this position at a level above or below the level included in this
posting.To learn more about our comprehensive benefit programs
please visit 0
Keywords: The Travelers Companies, Inc., Reading , Claim Operations Specialist (Wyomissing, PA) - New Hire Bonus, Other , Reading, Pennsylvania
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