Guest Services

Company: Willow Brook
Location: Kutztown
Posted on: January 25, 2023

Job Description:

Willow Brook - JOB OVERVIEW : The Guest Services team member provides the initial introduction to our facility. Ideal candidate will possess exceptional customer service skills, pleasant telephone voice, great people skills, and the ability to multi-task while maintaining a calm, focused, and patient disposition. Guest Services must be professional, personable, friendly, and able to handle a variety of communication situations as well as administrative tasks and multitask. The hours for this position is 11:30AM - 8PM with every other weekend coverage. This is a full-time position.
ACCOUNTABILITIES:
- Cordially and professionally greet and direct residents, visitors, callers, and staff.
- Become aquainted with staff members and their functions in order to properly route calls.
- Complete various administrative projects as directed by supervisor.
- Possess appropriate computer skills needed to effectively accomplish required tasks.
- Cooperate with other departments to facilitate communications and notification of immediate needs.
- Ability to follow procedures for medical emergencies and urgent matters.
QUALIFICATIONS :Guest Services candidate will have exceptional customer services/sales experience. Minimum requirement of a high school diploma.
BENEFITS:We offer medical, dental, vision, 401K, PTO, opoortunity for advancement and much more.

Keywords: Willow Brook, Reading , Guest Services, Other , Kutztown, Pennsylvania