ServiceNow Mapping Developer (ITOM)
Company: TRT
Location: Hershey
Posted on: January 27, 2023
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Job Description:
Job Profile Summary: We are in search of a ServiceNow Service
Mapping Developer for a client in the manufacturing industry. This
is a long term contract located in Hershey, PA.This is an onsite
position in Hershey, PA (near Harrisburg).The ServiceNow Developer
will be part of a ServiceNow 6 person Managed Services Team. This
role must be able to be in the office as they are key to
interacting with people returning to the office and continued
rollout of ServiceNow over the next 6 months to 3 years. We are
seeking a consultant with extensive Service Mapping and
ITOM/CMDB/Event/Assets Management experience, as well as deep-level
system architecture.Duties and Responsibilities:Work with ITSM
teams to understand process requirements and translate them into
technical specifications for Service Mapping implementation.Develop
and implement ServiceNow Service Mapping for defined business
applications, edit and create discovery/mapping patterns,
trouble-shooting process discovery, and service mapping errors,
establishing successful Service Maps.Perform day to day
administration of the ServiceNow Service Mapping/Discovery tool,
including mapping additional defined business services into the
tool and updating discovery configurations for deeper network
penetration.Work with systems managers to ensure that the Discovery
tool has the appropriate access and permissions to capture
configuration information.Provide visibility to the performance and
issues related to Discovery via the development and deployment of
unified CMDB dashboards.Collaborate with Infrastructure Architects
to understand IT technology strategy that guide which requirements
need to be gathered.Work with Application SMEs to create and
validate Service Maps for key applications.Maintain the integrity
of the Service Mapping tool across production and non-production
environmentsAssist in troubleshooting patch/release management
issues, and upgradesReview the data being populated into the CMDB
and act as a partial owner of the
CMDQualificationsEducation/Experience RequiredCorresponding
certifications, advanced development, and support knowledge of the
ServiceNow platform.Experience and/or understanding with the
operation, development and support of the following modules of
ServiceNow: ITSM, ITOM, ITAM, GRC/VRM, SecOps, and Service
Requests, Catalogs and Portals (Internal and External).Preferred
experience with HR, ITBM (Benefit but not a requirement)Experience
with Custom Applications and Automation modulesCapabilities with
CMDB, AMDB, Service Mapping, Discovery and automated CI/Asset
identification, gathering and updating integrations (SolarWinds,
SCCM, AirWatch, Qualys) Skills:Strong communication skills both
written and communication.The ability to work with effectively with
a team as well as independently.Physical Demands:Ability to safely
and successfully perform the essential job functions consistent
with the ADA and other federal, state, and local standardsSedentary
work that involves sitting or remaining stationary most of the time
with occasional need to move around the office to attend meetings,
etc.Ability to conduct repetitive tasks on a computer, utilizing a
mouse, keyboard, and monitor - provided by Dice
Keywords: TRT, Reading , ServiceNow Mapping Developer (ITOM), Other , Hershey, Pennsylvania
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