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Customer Care Representative/Expeditor

Company: Over Head Door Company of Amarillo
Location: Lewistown
Posted on: May 27, 2023

Job Description:

** Customer Care Representative/Expeditor******New **The Position** : The customer care representative/expeditor is responsible for tracking and ensuring timely execution of priority or expedited orders in the plant. This role will assist manufacturing with expediting customer orders and obtaining updates. * Be the plant liaison for the customer care team for that facility and for the teams getting intercompany product from that facility * Communicate backorders, late shipments, damage * Track Open orders / Backorders * Track RMs * Provide pictures of shipment for top 5 customers * Focus on top 5 customers open orders at the manufacturing level * Attend daily production meetings to ensure customer care has current information to provide to customers * Investigate customer inquiries from customer care. Reduce cycle time * Assist with Quality issues when identified with customers and the QA team * Do order entry function when needed for orders and RMs * Communicate shipping issues or material outages * Utilize Service cloud to track customer requests and trends to identify gaps in processes * Assist with backorder process development * Review open orders to identify material shortages ahead of time or complex orders * Resolve labor back charge disputes * Assist in resolving customer disputes with shortages, freight or other items * Reviews and determines final disposition of returns and allowances and labor claim requests. * Quotes prices for special doors and coordinates special product orders with plant personnel. * Maintains relationships with source plants and vendors for accurate pricing and applications. * Supports on-boarding of new customers. * Understanding of Returns and Allowances. * 2-4 years prior experience required, industry experience preferred. * High School Diploma or equivalent required. * Must have MS office experience and be able to type 40+ WPM * Able to work in a fast-paced environment. * High level of interpersonal skills to work effectively with others. * Highly organized with strong attention to detail. * Proficient in Microsoft Office software programs, particularly Excel. Ability to be trained in usage of manufacturing applications. * Excellent written and verbal communications skills. Bilingual in Spanish a plus. * Excellent responsiveness and customer focus. ? Pennsylvania, Lewistown, United States???? Customer Care? Requisition #: 211065 ? Florida, Pensacola, United States???? Customer Care? Requisition #: 210328 ? Florida, Pensacola, United States???? Customer Care? Requisition #: 211020 At Overhead Door Corporation, we recognize people as the core of our strength. We offer our employees a collaborative culture and the opportunity to make the most of your talents. Join our team to earn bragging rights by belonging to an industry leading, world class organization. If you are interested in becoming part of a Powerful team of People, view our career opportunities!Overhead Door Corporation is proud to be an Equal Employment, Affirmative Action employer of talented people who make things happen a powerful and diverse team that includes women, minorities, individuals with disabilities and covered veterans.Overhead Door is proud to be a drug free environment.The following link provides more information regarding the Federal laws prohibiting discrimination in employment: EEO is the Law Notice of Applicant Rights Under the compliance with the ADA Amendments Act (ADAAA), Overhead Door Corporation offers accommodations for individuals with disabilities that want to apply for a position. Request disability accommodations:Phone: 469-549-7100 E-mail:

Keywords: Over Head Door Company of Amarillo, Reading , Customer Care Representative/Expeditor, Other , Lewistown, Pennsylvania

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