Sr. Solution Configurator
Company: UGI Utilities, Inc
Location: Newmanstown
Posted on: April 17, 2024
Job Description:
This position will remain open for application submissions until
4/16/24At UGI Utilities, Inc. we believe in providing a superior
range of energy products and services to our customers in a safe,
affordable manner. As our energy needs evolve, UGI will be there
providing safe and reliable service that brings warmth and comfort
to our 750,000 customers in 45 counties in Pennsylvania and 1
county in Maryland. We strive to reflect the communities we serve
by attracting and retaining top talent, while maintaining a diverse
workforce that embraces our culture of safety, service, and
integrity. As an employee of UGI Utilities, you can expect a
competitive total compensation plan and comprehensive benefits.
Employees work in a collaborative environment, have upward mobility
opportunities, and the ability to enjoy a true work life balance.
UGI is committed to acting in a sustainable and socially
responsible manner to minimize our impact on the environment and to
enrich the lives of our customers, communities, and employees. To
learn more about UGI's workplace culture, sustainability efforts,
and commitment to diversity, equity and inclusion (DE&I), we
invite you to visit our UGI Corporate sustainability page. Apply to
UGI Utilities today to share in our mission and support countless
neighbors, friends, and families in providing best-in-class
products and services!Job SummaryThis position will remain open for
application submissions until 4/16/24This position is responsible
for translating business requirements from functional business
areas (e.g., Operations, Engineering, EH&S, PSMS, GIS, and
other operationally oriented departments) into the Mirata forms
solution. This position will provide primary configuration support
for the Mirata application and secondary configuration support for
the Esri Explorer and Field Maps applications. This includes
involvement in all aspects of project work, on-going functional
enhancements, troubleshooting, software patching and legal changes,
which pertain to the stated solutions. Collaborates on all phases
of the systems development lifecycle (SDLC) with a focus on the
analysis, design, and development of configuration-based solutions.
Must continuously maintain and develop the necessary skillsets,
both technical and analytical, to enhance value-added business
solutions and in keeping with the IT architecture.Duties and
Responsibilities
- Configuration Support: Acquire knowledge of ADC (asset data
collection) business processes, related system functions, and gain
technical skills in assigned functional area. Broaden capability of
the ADC solution set, predominantly focused on the Mirata
application, to solve system issues, improve the application, and
perform unit, integration, and vendor enhancement testing. Work
with business unit analysts and other IT resources, to develop new
systems and enhance existing systems to meet changing policy,
regulatory and business requirements. Perform configuration to
support defined business processes/functions including timely
testing and validation of software patches released by the
vendor.
- Third Party Management: Manage applicable third-party vendor
relationships. Provide professional and timely responses to
technical inquiries from vendors and Suppliers which serve to
further UGI's interests in the application's function.
- Troubleshooting: Troubleshoot incidents reported against
applicable IT applications. Assist in investigating issues to
determine the root cause of problems. Support and monitor daily
batch processing, responding to job failures in a timely manner.
Provide 24X7 primary and/or secondary support to core applications
considered business critical. Follow established change management
procedures to ensure that application modifications are implemented
in a way that meet internal IT controls.
- Industry Research: With a focus on product and service
development, delivery, and support, keep apprised of current trends
in the business marketplace and apply key technologies. Provide
input and direction on business unit technology strategies.
Knowledge, Skills and Abilities
- Possess analytical skills, which allows for the assessment of
business processes and how they guide and shape application
functionality.
- Possess basic competency to comprehend technical design
specifications, data tables, and data queries.
- Good verbal, written, and interpersonal skills.
- Understands project plans and is able to clearly articulate
their role, project goals, and timelines.
- Basic knowledge of COBIT5 based IT Governance and Management
framework or other structured industry standard methodologies.
- Organized and detail oriented Education and Experience
- Bachelor's degree in information/computer science, Information
Systems, or equivalent discipline is preferred.
- At least 6 years of experience in IT/GIS Systems and
applications with at least 2+ years of experience supporting
business processes, applications or systems with analysis,
configuration, testing and/or improvement focus in two of the
following components is desired:
- ESRI ArcGIS
- ESRI Field Maps
- ESRI Explorer
- Mirata Forms
- ITIL (IT Infrastructure Library) Foundation certification (at
hire or within 12 months in position). UGI Utilities, Inc. is an
Equal Opportunity and Affirmative Action Employer. As such, the
Company abides by the requirements of the Executive Order 11246, 41
CFR 60-741.5(a), and 41 CFR 60-300.5(a). The Company does not
discriminate on the basis of race, color, sex, national origin,
disability, age, gender identity, veteran status, or any other
legally protected class in its practices. Successful applicants
shall be required to pass a pre-employment drug screen as a
condition of employment, and if hired, shall be subject to
substance abuse testing in accordance with UGI policies. As a
federal contractor that engages in safety-sensitive work, UGI
cannot permit employees in certain positions to use medical
marijuana, even if prescribed by an authorized physician.
Similarly, applicants for such positions who are actively using
medical marijuana may be denied hire on that basis. The pay for
this position ranges from 95,000.00 to 134,000.00 , depending on
circumstances including an applicant's skills and qualifications,
certain degrees and certifications, prior job experience, market
data, and other relevant factors. Additional compensation includes
eligibility to earn a performance-based bonus or commissions on
completed sales. This is the Company's good faith and reasonable
estimate of the range of compensation for this position as of the
time of posting. The Company offers a wide array of comprehensive
benefit programs and services including medical, dental, vision,
flexible spending and health savings accounts to our
benefits-eligible employees. Additional benefits include retirement
savings plans like 401(k) and paid days off such as parental leave,
military leave, vacation/paid time off, sick leave in compliance
with state law, as applicable, paid holidays, and disability
coverage. Some benefits offerings are subject to any legal
requirements or limitations, employee eligibility status, and where
the employee lives and/or works.
Keywords: UGI Utilities, Inc, Reading , Sr. Solution Configurator, Other , Newmanstown, Pennsylvania
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