Sr. Solution Configurator (Partially Work From Home)
Company: UGI Utilities, Inc
Location: Kutztown
Posted on: April 19, 2024
Job Description:
At UGI Utilities, Inc. we believe in providing a superior range
of energy products and services to our customers in a safe,
affordable manner. As our energy needs evolve, UGI will be there
providing safe and reliable service that brings warmth and comfort
to our 750,000 customers in 45 counties in Pennsylvania and 1
county in Maryland. -We strive to reflect the communities we serve
by attracting and retaining top talent, while maintaining a diverse
workforce that embraces our culture of safety, service, and
integrity. As an employee of UGI Utilities, you can expect a
competitive total compensation plan and comprehensive benefits.
Employees work in a collaborative environment, have upward mobility
opportunities, and the ability to enjoy a true work life balance.
-UGI is committed to acting in a sustainable and socially
responsible manner to minimize our impact on the environment and to
enrich the lives of our customers, communities, and employees. To
learn more about UGI's workplace culture, sustainability efforts,
and commitment to diversity, equity and inclusion (DE&I), we
invite you to visit our UGI Corporate sustainability page. -Apply
to UGI Utilities today to share in our mission and support
countless neighbors, friends, and families in providing
best-in-class products and services!Job SummaryThis position will
remain open for application submissions until 4/16/24This position
is responsible for translating business requirements from
functional business areas (e.g., Operations, Engineering, EH&S,
PSMS, GIS, and other operationally oriented departments) into the
Mirata forms solution. -This position will provide primary
configuration support for the Mirata application and secondary
configuration support for the Esri Explorer and Field Maps
applications. This includes involvement in all aspects of project
work, on-going functional enhancements, troubleshooting, software
patching and legal changes, which pertain to the stated solutions.
Collaborates on all phases of the systems development lifecycle
(SDLC) with a focus on the analysis, design, and development of
configuration-based solutions. Must continuously maintain and
develop the necessary skillsets, both technical and analytical, to
enhance value-added business solutions and in keeping with the IT
architecture.Duties and Responsibilities
- Configuration Support: Acquire knowledge of ADC (asset data
collection) business processes, related system functions, and gain
technical skills in assigned functional area. Broaden capability of
the ADC solution set, predominantly focused on the Mirata
application, to solve system issues, improve the application, and
perform unit, integration, and vendor enhancement testing. Work
with business unit analysts and other IT resources, to develop new
systems and enhance existing systems to meet changing policy,
regulatory and business requirements. Perform configuration to
support defined business processes/functions including timely
testing and validation of software patches released by the
vendor.
- Third Party Management: Manage applicable third-party vendor
relationships. Provide professional and timely responses to
technical inquiries from vendors and Suppliers which serve to
further UGI's interests in the application's function.
- Troubleshooting: Troubleshoot incidents reported against
applicable IT applications. Assist in investigating issues to
determine the root cause of problems. Support and monitor daily
batch processing, responding to job failures in a timely manner.
Provide 24X7 primary and/or secondary support to core applications
considered business critical. Follow established change management
procedures to ensure that application modifications are implemented
in a way that meet internal IT controls.
- Industry Research: With a focus on product and service
development, delivery, and support, keep apprised of current trends
in the business marketplace and apply key technologies. Provide
input and direction on business unit technology strategies. -
-Knowledge, Skills and Abilities
- Possess analytical skills, which allows for the assessment of
business processes and how they guide and shape application
functionality.
- Possess basic competency to comprehend technical design
specifications, data tables, and data queries. -
- Good verbal, written, and interpersonal skills.
- Understands project plans and is able to clearly articulate
their role, project goals, and timelines.
- Basic knowledge of COBIT5 based IT Governance and Management
framework or other structured industry standard methodologies.
- Organized and detail oriented
-Education and Experience
- Bachelor's degree in information/computer science, Information
Systems, or equivalent discipline is preferred. -
- At least 6 years of experience in IT/GIS Systems and
applications with at least 2+ years of experience supporting
business processes, applications or systems with analysis,
configuration, testing and/or improvement focus in two of the
following components is desired:
- ESRI ArcGIS
- ESRI Field Maps
- ESRI Explorer
- Mirata Forms
- ITIL (IT Infrastructure Library) Foundation certification (at
hire or within 12 months in position). -
-We offer comprehensive benefits, some of which are:
- -medical, prescription, dental, vision, life insurance
- disability plans
- 401(k) matched savings plan
- paid vacation
- company stock purchase program
- wellness programs
- tuition reimbursement
- paid parental leave
- paid volunteer time
- adoption assistance -UGI Utilities, Inc. is an Equal
Opportunity and Affirmative Action Employer. As such, the Company
abides by the requirements of the Executive Order 11246, 41 CFR
60-741.5(a), and 41 CFR 60-300.5(a). The Company does not
discriminate on the basis of race, color, sex, national origin,
disability, age, gender identity, veteran status, or any other
legally protected class in its practices. -Successful applicants
shall be required to pass a pre-employment drug screen as a
condition of employment, and if hired, shall be subject to
substance abuse testing in accordance with UGI policies. -As a
federal contractor that engages in safety-sensitive work, UGI
cannot permit employees in certain positions to use medical
marijuana, even if prescribed by an authorized physician.
Similarly, applicants for such positions who are actively using
medical marijuana may be denied hire on that basis. -
Keywords: UGI Utilities, Inc, Reading , Sr. Solution Configurator (Partially Work From Home), Other , Kutztown, Pennsylvania
Didn't find what you're looking for? Search again!
Loading more jobs...